JORGE L. ORTIZ
Fall River,USA
Summary
Knowledgeable professional with over 40 years in the printing and mailing industry, specializing in mechanical supervision and technical setups. Proven ability to enhance production performance and implement preventative maintenance strategies, particularly with Bell & Howell and Pitney Bowes equipment. Demonstrated success in improving operational efficiency and customer satisfaction through effective team management and technical expertise.
Overview
24
24
years of professional experience
Work History
TEAM LEADER
REYNOLDS DEWALT
New Bedford, MA
10.2015 - Current
- Supervise workload distribution for team of 10 to ensure efficiency.
- Train team members on production processes to enhance performance.
- Execute preventive maintenance on all mailing equipment to ensure operational reliability.
- Service multiple systems, including Bell and Howell Inserters, Pitney Bowes Inserters, Five Inkjet systems, Five Inline Tabbers, GBR Sheet Feeders, XG350 Sheet Feeder, Two 5440 Sheet Feeder, Fourteen JetVision cameras and computers, Three Inline Buskro Injeters, Pitney Bowes Hicap Feeder Folder and Four Bunn Tiers and Five Automatic Strappers and Four Manual Strappers
- Maintain open communication with senior management regarding team progress and challenges.
- Oversee quality control processes to detect inconsistencies and malfunctions.
- Develop training materials and conduct sessions to improve team skills and knowledge.
- Utilize software tools to streamline operations and optimize overall performance.
PRINT & INSERTER SENIOR OPERATOR
FIDELITY INFORMATION SERVICES - FIS GLOBAL
Canton, MA
11.2014 - 10.2015
- Set up equipment, loaded materials, and resolved jams and malfunctions efficiently.
- Monitored detail accuracy when printing and inserting client files per specific instructions.
- Completed operator reports and logs to track output and productivity metrics.
- Trained and supported less-experienced operators to enhance team performance.
SHOP MANAGER
PRIMARY GRAPHICS CORPORATION
Canton, MA
01.2009 - 11.2014
- Hired, trained, and evaluated 24 employees to enhance production performance.
- Directed business and department activities related to production, pricing, and manufacturing.
- Achieved highest customer satisfaction ratings through strategic initiatives.
- Conducted quarterly preventive maintenance on Bell & Howell Inserters.
BOSTON REGIONAL SERVICE TECHNICIAN
FRANCOTYP POSTALIA
ADDISON, IL
05.2012 - 01.2014
- Delivered field and telephone technical support across greater Boston area.
- Installed FP postage meters, equipment, and software for clients.
- Conducted training sessions for clients on equipment operation.
- Sold supplies, equipment, and maintenance contracts to enhance service offerings.
PRODUCTION MANAGER
PRINTMAIL ADVERTISEMENT
So. Easton, MA
01.2006 - 01.2009
- Supervised development and management of Mail Machine, Shipping/Receiving, and Inventory departments.
- Scheduled workflows across printing, mailing, shipping, receiving, bindery, pre-press, and office functions.
- Conducted quarterly preventive maintenance on Bell & Howell Inserters, ensuring optimal operation.
FIELD SERVICE ENGINEER
FIRSTCALL TECHNICAL SERVICES, LLC.
Fremont, NH
01.2005 - 01.2006
- Repaired, serviced, and refurbished Belt & Howell equipment.
- Served as an in-house Service Technician for D-3 Logic Company.
SERVICE MANAGER
BIG DOG MAILING PRODUCTS
Fall River, MA
01.2001 - 01.2005
- Delivered customer service support for startup company.
- Managed daily operations of three service technicians.
- Performed repairs, training, installation, and demonstrations of office equipment.
- Supervised two local branches in Braintree, MA, and Fall River, MA.
Education
Trained On The JetMail And Inserters 2,000/3,000/5,000 Series
FRANCOTYP POSTALIA
Braintree, MA01-2003
Trained on PF 300 - Rebuild of Whole Machine
GBR
Fall River, MA01-2003
Trained on J3000 Sorter
BELL & HOWELL
Quincy, MA01-2002
Trained on Online Tabber
RENA MANUFACTURE BY AMERI TECH
Buffalo, NY01-2002
Trained on Table Top Inserter
FORMAX
Manchester, NH01-2002
Trained on Streamfeeders Models
STREAMFEEDER
Minneapolis, MN01-2001
High School Diploma
Brockton High School
Brockton, MA01-1984
Skills
- Bell & Howell Mailstar 400 Multi Station (4,6,10,16-30 pocket feeding)
- Bell & Howell Forerunner (5440 Feeder/Folder with Buskro Inkjet match capability)
- Bell & Howell 500 Inserter 14-Station with 438 Feeder/Folder
- Bell & Howell 500 Inserter 12-Station with XG-350 Feeder/Folder (Inline Buskro)
- Bell & Howell 500 Inserter 12-Station with 5440 Feeder/Folder (Inline Buskro)
- Bell & Howell 6 and 8-Station (9x12 with DCS Systems Selective Feeding)
- JETVision R14 System (Input and Output Tracking)
- Pitney Bowes MPS 26 Mailstream
- Pitney Bowes FlowMaster RS with Hicap Feeder/Folder and Inline MCS Perfect Match System
- Walco Base Inkjet with DPI UV System
- Formax (Folders, Tabletops Inserters/Busters)
- Kirk Rudy Inkjet System w/ Online Tabbers
- PFE, Inserters (Mini Mailer III, Tower &Auto Mail II)
- MCS Inkjet System w/ Online Tabbers
- ProFold Tabletop Folders
- Rena Tabber (trained by Ameri Tech)
- Accufast KT Tabber & Feeders
- Streamfeeders/ Surefeed (Friction Feeders)
- PSI 3640/3655 Laser Envelope Printer full color
- GBR Bell & Howell Sheet Feeder/Folder PF 300
- FrancoTyp Postalia (Postbase postage meters)
- Tabletop Inserters 3000
- Mail Crafter Inserters (6x9 or 9x12)
- Bell & Howell (J3000 Sorter)
- PolyChem (Strappers, Manual or Automatic)
- Aim System Mail Star (Model Folder, Collator and Inserter)
Languages
Fluent in English and Spanish
Timeline
TEAM LEADER
REYNOLDS DEWALT
10.2015 - Current
PRINT & INSERTER SENIOR OPERATOR
FIDELITY INFORMATION SERVICES - FIS GLOBAL
11.2014 - 10.2015
BOSTON REGIONAL SERVICE TECHNICIAN
FRANCOTYP POSTALIA
05.2012 - 01.2014
SHOP MANAGER
PRIMARY GRAPHICS CORPORATION
01.2009 - 11.2014
PRODUCTION MANAGER
PRINTMAIL ADVERTISEMENT
01.2006 - 01.2009
FIELD SERVICE ENGINEER
FIRSTCALL TECHNICAL SERVICES, LLC.
01.2005 - 01.2006
SERVICE MANAGER
BIG DOG MAILING PRODUCTS
01.2001 - 01.2005
Trained On The JetMail And Inserters 2,000/3,000/5,000 Series
FRANCOTYP POSTALIA
Trained on PF 300 - Rebuild of Whole Machine
GBR
Trained on J3000 Sorter
BELL & HOWELL
Trained on Online Tabber
RENA MANUFACTURE BY AMERI TECH
Trained on Table Top Inserter
FORMAX
Trained on Streamfeeders Models
STREAMFEEDER
High School Diploma
Brockton High School
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