JORGE LUIS CLAVERO ESTEVEZ
Miami,FL
Summary
Talented Case Coordinator offering organized, methodical and thorough approach. Helpful Case Coordinator with outstanding knowledge of treatment plans and evaluations. Motivates, counsels and monitors patient progress. Excellent management and leadership abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Coordinator
Assisted Customer With Inquiries
Walgreen's Pharmacy
03.2024 - Current
- Improved customer satisfaction by efficiently processing inquiries and providing accurate information
- Enhanced internal communication by collaborating with various departments to resolve customer issues
- Streamlined inquiry response times by utilizing database tools to quickly access relevant information
- Maintained high-quality service standards by consistently meeting or exceeding performance metrics.
Baby Sitter
Private Practice
12.2023 - Current
- Supported children's emotional growth through compassionate listening and conflict resolution strategies
- Established strong relationships with families, fostering trust and open communication
- Monitored schedules to maintain sleeping, eating, and school schedules for children
- Prepared tasty, healthy meals for children to encourage good eating habits
- Taught children to organize toys, wash hands, and share by leading by example
- Played games, worked on puzzles, and read books to young children
- Developed games and activities using arts and crafts to support learning and verbal skills.
Provided Exceptional Customer Service
Poblix
07.2023 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues
- Streamlined communication channels for improved client relations and increased retention rates
- Managed high call volume, prioritizing tasks to provide timely assistance to customers
- Exceeded performance targets by effectively upselling products and services in line with customer needs.
In Charge of Merchandise Reception
Ralex International
07.2022 - 05.2023
- Enhanced production efficiency by implementing streamlined processes and optimizing workflows
- Led cross-functional teams for successful project completion and timely delivery of high-quality products
- Managed budgets, reducing overall production costs while maintaining exceptional quality standards
- Developed strong vendor relationships to ensure consistent supply chain management and cost-effective procurement.
Education
Bachelor Degree - Turismo
Turism
07.2021
Tourism
Carlos Rafel Rodriguez University
07.2016
Skills
- Behavioral assessment
- Social Skills Development
- Data Collection
- Behavior Observation
- HIPAA Requirements
- Behavioral support
Certification
RBT - Registered Behavior Technician, 07/2023
Affiliations
APD Requirement for all Waiver Provider Course -APD Health Insurance Portability and Accountability Act (HIPAA)-APD Direct Care Core Competencies (DCCC) - APD Zero Tolerance - A Statewide Initiative - OSHA Certificate - Infection Control Certificate - HIV-AIDS Certificate - Domestic Violence Certificate - CPR / AED - FIRST-Security Awareness - Civil Rights - Professional Liability
Timeline
Assisted Customer With Inquiries
Walgreen's Pharmacy
03.2024 - Current
Baby Sitter
Private Practice
12.2023 - Current
Provided Exceptional Customer Service
Poblix
07.2023 - 03.2024
In Charge of Merchandise Reception
Ralex International
07.2022 - 05.2023
Case Coordinator
Bachelor Degree - Turismo
Turism
Tourism
Carlos Rafel Rodriguez University