JORGE M MELGAR ACOSTA
Tacoma
Summary
Detail-oriented team associate with over a decade of experience in customer service and quality assurance. Skilled in inventory management and problem-solving, contributing to project success through effective collaboration and adaptability under pressure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Associate
Small Tribes of western washington
Lakewood
06.2014 - Current
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Performed quality assurance checks on products delivered by the team.
- Maintained inventory records and tracked deliveries.
- Assessed customer feedback to improve services provided by the team.
- Worked through each required task and step in production processes.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Packaged products and double-checked package labels for accuracy.
- Operated machinery, forklifts and other heavy equipment.
- Maintained assembly and production equipment to meet operational goals.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
Sales Associate
DMI Marketing
Tacoma
05.2010 - 09.2013
- Assisted customers with product selection and provided exceptional service.
- Developed product knowledge to effectively address customer inquiries and needs.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Washington Hight School
Tacoma, WA06-2010
Skills
- Customer service
- Quality assurance
- Inventory management
- Equipment operation
- Production processes
- Customer relationship management
- Heavy lifting
Languages
Spanish
Native/ Bilingual
Certification
- forklift certified
- WA DL
Timeline
Team Associate
Small Tribes of western washington
06.2014 - Current
Sales Associate
DMI Marketing
05.2010 - 09.2013
High School Diploma -
Washington Hight School