Jorge Mario Cac Choj
Los Angeles,CA
Summary
Dedicated server with exceptional customer service skills, focusing on guest engagement and allergy awareness. Proven ability to manage multiple tables and ensure timely order delivery.
Overview
5
5
years of professional experience
Work History
Server
Sushi Galas
103 Japanese Village Plaza Mall Los Angeles CA 900
10.2021 - 05.2023
- Provided exceptional customer service in fast-paced dining environment
- Assisted with menu recommendations and special dietary requests
- Efficiently managed multiple tables and prioritized guest needs
- Collaborated with kitchen staff to ensure timely order delivery
- Maintained cleanliness and organization of dining area throughout shifts
- Processed transactions accurately using point-of-sale system
- Resolved guest complaints professionally to enhance customer satisfaction
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
IHOP
4070 Lincoln Blvd Marina Del Rey, CA 90292
07.2018 - 12.2020
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Miguel Contreras Learning Complex
322 Lucas Ave Los Angeles CA 90017 United StatesSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Table bussing
- Allergy awareness
- Guest seating
- Point of sale (POS) system operations
- Responsible beverage service
- Warm and friendly
- Adaptable and flexible
- Excellent communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Sushi Galas
10.2021 - 05.2023
Server
IHOP
07.2018 - 12.2020
High School Diploma -
Miguel Contreras Learning Complex