Jorge Serrano
Weston,FL
Summary
Hardworking Salesperson skilled in listening to customers, meeting productivity targets and highly familiarized with sales related topics. Offering empathy, reliability and enthusiasm for satisfying customers. Capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Pubbelly Sushi
01.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Little Hen Restaurant
06.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bartender/Server
Santa Catrina Mexican Cuisines
03.2020 - 05.2021
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Sales Associate
Cole Haan
06.2019 - 03.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales Associate
Calvin Klein
09.2018 - 05.2019
- Trained and developed knowledge, customer service and selling techniques
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Educated customers on promotions to enhance sales
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Education
BBA - International Business
Florida International University
Miami, FL12.2023
Academic Certificate - International Trade And Investment
Florida International University
Miami, FL12.2023
High School Diploma -
Cypress Bay High School
Weston, FL05.2019
Skills
- Customer service
- Sales techniques
- Strong worth ethic
- Good communication skills
- Humane and respectful
- Bilingual Spanish/English
- Confidentiality
- Teamwork
- Critical Thinking
- Creativity
- Interpersonal Communication
- Adaptability
- Collaboration
- Decision-making
Certification
International Trading and Investment
Business Specialist
Business Management
Business Operations
Accounting Technology Specialist
Timeline
Server
Pubbelly Sushi
01.2023 - Current
Server
Little Hen Restaurant
06.2021 - 07.2022
Bartender/Server
Santa Catrina Mexican Cuisines
03.2020 - 05.2021
Sales Associate
Cole Haan
06.2019 - 03.2020
Sales Associate
Calvin Klein
09.2018 - 05.2019
BBA - International Business
Florida International University
Academic Certificate - International Trade And Investment
Florida International University
High School Diploma -
Cypress Bay High School
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