Jori Smith
Plaquemine,Louisiana
Summary
Dynamic professional with extensive experience in appointment scheduling and customer relations, notably at Walmart. Proven ability to enhance client satisfaction through exceptional organization and time management skills. Adept at utilizing electronic systems for efficient data entry and calendar management, ensuring seamless operations and optimal service delivery.
Overview
7
7
years of professional experience
Work History
Receptionist
Hair Salon
Baton Rouge, LA
05.2019 - Current
- Greeted clients warmly, creating a welcoming atmosphere for appointments.
- Managed appointment scheduling using salon management software to optimize daily operations.
- Assisted in maintaining cleanliness and organization of salon environment, ensuring client comfort.
- Answered phone inquiries promptly, providing information on services and availability.
Scheduler
Hair Salon
05.2019 - Current
- Scheduled appointments efficiently, optimizing staff availability and client satisfaction.
- Managed daily calendar updates, ensuring accurate booking information.
- Communicated with clients regarding services, promoting salon offerings effectively.
- Coordinated with stylists to maintain workflow and minimize wait times.
Order Selector
Amazon
Baton Rouge, LA
10.2021 - 01.2026
- Operated warehouse equipment to efficiently select and pack customer orders.
- Utilized handheld scanners to track inventory and confirm order accuracy.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Collaborated with team members to meet tight deadlines during peak hours.
- Assisted in training new employees on warehouse procedures and best practices.
Customer Service
Walmart
Port Allen, LA
05.2019 - 11.2023
- Provided exceptional customer service, resulting in increased client retention rates.
- Delivered exceptional customer service, addressing client concerns with patience and professionalism.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new cafe workers in sales, customer service, and safety.
- Provided excellent customer service to customers and vendors to resolve issues.
Shopper
Walmart
Port Allen,La
05.2019 - 11.2023
- Executed daily inventory checks to ensure product availability and accuracy.
- Maintained cleanliness and organization of sales floor for optimal customer navigation.
- Collaborated with team members to restock shelves efficiently during peak hours.
- Assisted customers with product selections and inquiries to enhance shopping experience.
Appointment Scheduler
Doctors Office
Baton Rouge
06.2021 - 12.2022
- Scheduled patient appointments using electronic health record system to optimize physician availability.
- Managed phone inquiries, providing accurate information regarding services and scheduling procedures.
- Coordinated with medical staff to confirm appointment details and ensure patient readiness.
- Assisted in maintaining patient confidentiality while handling sensitive information during scheduling processes.
Scheduler
Doctors Office
Baton Rouge
06.2021 - 12.2022
Education
No Degree - Mass Communication
Southern University And A&M College
Baton Rouge, LAHigh School Diploma -
Plaquemine Senior High
05.2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Calendar management
- Typing speed
Timeline
Order Selector
Amazon
10.2021 - 01.2026
Appointment Scheduler
Doctors Office
06.2021 - 12.2022
Scheduler
Doctors Office
06.2021 - 12.2022
Receptionist
Hair Salon
05.2019 - Current
Scheduler
Hair Salon
05.2019 - Current
Customer Service
Walmart
05.2019 - 11.2023
Shopper
Walmart
05.2019 - 11.2023
No Degree - Mass Communication
Southern University And A&M College
High School Diploma -
Plaquemine Senior High