Jorje Reza Jr
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Service Writer
Highlands Ranch Imports
08.2024 - Current
- Increased repeat business with exceptional customer service skills.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
Crew Member
Steamworks Brewing
12.2023 - 05.2024
- Worked front host counter, lead expo, food runner and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Cook/Server
Hillcrest Golf Club
04.2021 - 09.2023
- Served food and beverages promptly with focused attention and efficiency to meet customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Bachelor of Arts - Economics
Fort Lewis College
Durango, CO05.2023
Skills
- Customer service
- Transactions and Cash Handling
- Bilingual
- Adaptable and Flexible
- Teamwork
- Product and service sales
References
Gyana B Gomar, Senior Program Manager at Big Brothers Big Sisters of Southwest Colorado , 970-759-4096
Brett Wolf, Head Pro at Hillcrest Golf Club, 609-464-2447
Michael McCloskey, General Manager at Hillcrest Golf Club, 575-644-6188
Timeline
Service Writer
Highlands Ranch Imports
08.2024 - Current
Crew Member
Steamworks Brewing
12.2023 - 05.2024
Cook/Server
Hillcrest Golf Club
04.2021 - 09.2023
Bachelor of Arts - Economics
Fort Lewis College
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