Jorjina Zamaro
New York,NY
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
7
7
years of professional experience
Work History
Service Manager
Foufou
06.2025 - 09.2025
- Analyzed customer feedback to drive menu improvements and enhance overall dining experience.
- Collaborated with vendors to negotiate contracts, achieving favorable terms for supplies and services.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Service Manager
The Roosters
05.2024 - 06.2025
- Led service operations, ensuring optimal customer satisfaction and adherence to company standards.
- Developed and implemented training programs to enhance team performance and service delivery.
- Streamlined processes to improve response times, enhancing overall operational efficiency.
- Coordinated cross-functional teams to resolve customer issues promptly and effectively.
Server
Zurbaran
03.2024 - 06.2025
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food delivery and address special dietary requests.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Curated extensive wine list, ensuring diverse selections aligned with seasonal menus.
- Implemented quality assurance checks on wines served, ensuring consistent flavor profiles and presentation.
Server
LINE Restaurant Bar
09.2022 - 05.2024
- Learned menu items thoroughly to provide accurate recommendations to guests.
- Supported team members during peak hours, ensuring efficient food and beverage service.
- Handled cash register operations, processing payments accurately and efficiently.
- Participated in training sessions, gaining knowledge on safety protocols and operational procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled guest inquiries and concerns promptly, enhancing overall service quality.
- Managed reservation system, coordinating seating arrangements to maximize efficiency during peak hours.
- Developed strategies for improving guest wait times during busy periods, contributing to operational efficiency.
- Managed beverage orders efficiently, maintaining accuracy during peak service hours.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Server
WITH Restaurant
06.2022 - 08.2022
Server
Fotis All Day Bar
04.2021 - 09.2021
Server
Mind the Cup
03.2020 - 06.2021
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
Sales Assistant
Prime Timers
03.2019 - 05.2020
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained inventory levels through regular stock checks and organized merchandise displays for optimal visibility.
- Collaborated with team members to implement promotional campaigns, driving increased customer engagement.
Promotions Assistant
Sales Promotion Centre
06.2018 - 03.2020
- Coordinated promotional events to enhance brand visibility and engage target audiences.
- Developed compelling marketing materials to support promotional campaigns and drive customer interest.
- Collaborated with cross-functional teams to implement effective marketing strategies and achieve project objectives.
- Assisted in planning logistics for events, ensuring seamless execution and optimal resource allocation.
Server
Dandelion All Day Bar
04.2018 - 08.2019
Education
Bachelor of Arts - Pattern Maker, Stylist
ZerFam
Athens,GR06-2025
Russian
Russian Philology
Athens,GR09-2020
C1 - French Language And Literature
Sorbonne
04-2020
C2, Proficiency - English Language And Literature
Michigan
03-2016
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Customer service management
- Time management
- Continuous improvement
Timeline
Service Manager
Foufou
06.2025 - 09.2025
Service Manager
The Roosters
05.2024 - 06.2025
Server
Zurbaran
03.2024 - 06.2025
Server
LINE Restaurant Bar
09.2022 - 05.2024
Server
WITH Restaurant
06.2022 - 08.2022
Server
Fotis All Day Bar
04.2021 - 09.2021
Server
Mind the Cup
03.2020 - 06.2021
Sales Assistant
Prime Timers
03.2019 - 05.2020
Promotions Assistant
Sales Promotion Centre
06.2018 - 03.2020
Server
Dandelion All Day Bar
04.2018 - 08.2019
Bachelor of Arts - Pattern Maker, Stylist
ZerFam
Russian
Russian Philology
C1 - French Language And Literature
Sorbonne
C2, Proficiency - English Language And Literature
Michigan
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