Jormarie Carrrasquillo Acevedo
Davenport,FL
Summary
Experienced auto claims professional with strong focus on delivering accurate and timely assessments. Adept at navigating complex claims processes and resolving issues efficiently. Skilled in team collaboration, problem-solving, and adapting to changing needs. Known for reliability and achieving results under pressure.
Overview
9
9
years of professional experience
Work History
Auto Claims Adjuster
Government Employees Insurance Company
02.2022 - 02.2025
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Negotiated with claimants to settle claims and issued payouts to claimants.
- Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
- Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.
- Examined photographs and surveillance and any other documents relating to claims.
Front End Department Manager
Fresh Market Food
04.2016 - 09.2021
- Led the front-end department''s efforts in staying compliant with industry standards, ensuring a consistent and high-quality online presence for the company.
- Conducted regular audits of existing web properties, identifying areas for improvement or potential issues before they affected end-users negatively.
- Monitored cash drawers, checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Business - Marketing Management
Inter Americana De Puerto Rico
Ponce, Puerto Rico05-2014
Skills
- Claims handling and investigation
- Policy interpretation and fraud detention
- Insurance regulations knowledge
- Damage and risk assessment
- Customer service expertise
- Documentation management
Languages
Spanish
Native or Bilingual
Timeline
Auto Claims Adjuster
Government Employees Insurance Company
02.2022 - 02.2025
Front End Department Manager
Fresh Market Food
04.2016 - 09.2021
Bachelor of Business - Marketing Management
Inter Americana De Puerto Rico
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