Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Jorryme Lorono

Jorryme Lorono

Teller
Tagbilaran City,Bohol

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

Ibex
Tagbilaran, Philippines
11.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.

Teller

Bohol Diocesan Multi-purpose Cooperative
Tagbilaran City, Bohol, Phillipines
06.2020 - 08.2022
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Calculated fees due, interest and change for customer transactions.
  • Processed applications for new accounts.
  • Generated monthly reports on customer activity and customer feedback.
  • Assisted customers with banking needs and inquiries.

Customer Service Crew Member

Alturas Group Of Companies
Tagbilaran City, Bohol, Philippines
06.2015 - 10.2020
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor of Science - Business Administration

BIT- International College, 100 Gallares St. Tagbilaran City, Bohol 6300
06.2015 - 11.2020

Skills

Sales expertise

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative - Ibex
11.2022 - Current
Teller - Bohol Diocesan Multi-purpose Cooperative
06.2020 - 08.2022
Customer Service Crew Member - Alturas Group Of Companies
06.2015 - 10.2020
BIT- International College - Bachelor of Science, Business Administration
06.2015 - 11.2020

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