Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

José Barbosa-Rijos

La Grange,NC

Summary

Dynamic and dedicated server with exceptional customer service skills honed at Mezcalito Group. Proven ability to manage POS systems and train new employees while fostering a collaborative team environment, and effective communication. Recognized for maintaining high service standards under pressure, ensuring memorable dining experiences for guests.

Overview

7
7
years of professional experience

Work History

Server

Mezcalito Group
01.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Front of House Employee

Panda Express
05.2021 - 02.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Front of House Employee

Chick-fil-A
06.2018 - 05.2021
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.

Education

Private Pilot Certificate -

D-2 Flight Academy
New Bern, NC

South Central High School
Winterville, NC
06.2021

Skills

  • POS system management
  • Customer interaction
  • Team collaboration
  • Employee training
  • Time management
  • Sales techniques
  • Safety compliance
  • Communication skills
  • Cash handling
  • Exceptional customer service

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Server

Mezcalito Group
01.2024 - Current

Front of House Employee

Panda Express
05.2021 - 02.2024

Front of House Employee

Chick-fil-A
06.2018 - 05.2021

Private Pilot Certificate -

D-2 Flight Academy

South Central High School
José Barbosa-Rijos