José Ángel Hernández
Wichita,KS
Summary
Bilingual professional with expertise in customer service and financial analysis, skilled in processing loans and managing client relations. Adept at evaluating customer needs to recommend suitable products while ensuring compliance with operational policies. Proven track record in enhancing team collaboration to resolve concerns promptly.
Overview
9
9
years of professional experience
Work History
Universal Banker
Emprise Bank
Wichita, Kansas
05.2025 - Current
- Assisted customers with account inquiries and transaction needs, enhancing customer satisfaction at Emprise Bank.
- Processed loan applications and verified customer financial details to ensure accuracy and compliance.
- Followed banking regulations and internal policies in daily work.
- Collaborated with team members to resolve customer concerns promptly, improving overall service delivery.
- Processed loan applications and verified customer financial information efficiently.
- Collaborated with team members to resolve customer issues effectively.
Teller III
Emprise Bank
05.2022 - 04.2025
- Processing Bank transactions promptly and accurately manner.
- Maintain an accurate and balanced drawer at all times.
- Understanding the specific banking needs and providing the best suited products and services.
- Comply with all operational and security Banking policies and operational procedures.
- Complete daily tasks and responsibilities assigned by management.
Marketing Intern
Agave design
11.2021 - 07.2022
- Create a branding campaign utilizing marketing strategies.
- Conduct an informal focus group and gather feedback on market research.
- Stay up to date with industry trends in marketing.
- Developing Innovatived approaches to enhance marketing efforts.
Assistant Manager
Kentucky Fried Chicken
07.2017 - 01.2022
- Outstanding leadership, team building and work ethic.
- Complete Financial reconciliation and product inventory for each shift.
- Worked as the supervisor of various types of consumer services, maintenance, employee instruction procedures.
- Coordinated employee schedules and assist in hiring and training new associates.
Education
Bachelor's - marketing
Wichita State University
Associate's - Business Administration
Butler Community College
Skills
- Bilingual
- Sales
- Customer Service
- Financial analysis
- Loan processing
- Software proficiency
- Customer relationship management
- Data analysis
- Risk assessment
Awards
Sigma Lambda Beta Academic
Timeline
Universal Banker
Emprise Bank
05.2025 - Current
Teller III
Emprise Bank
05.2022 - 04.2025
Marketing Intern
Agave design
11.2021 - 07.2022
Assistant Manager
Kentucky Fried Chicken
07.2017 - 01.2022
Bachelor's - marketing
Wichita State University
Associate's - Business Administration
Butler Community College