Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Josanne Jeffrey

Brooklyn,NY

Summary

Hardworking Labor Relations Specialist bringing over 2 1/2 years of experience in sitting at collective bargaining table to resolve conflicts and mediate discussions. Excellent oral and written communication, organizational and problem-solving skills. Looking to apply knowledge and abilities to challenging new role. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Labor Relations Specialist

United States Postal Service, USPS
Brooklyn , NY
04.2022 - Current
  • Reviewed collective bargaining agreements to ensure compliance with labor laws and regulations.
  • Assessed employee grievances, investigated complaints, and determined appropriate action in accordance with company policies and procedures.
  • Provided advice and counsel to management on labor relations matters such as contract interpretation, discipline, termination of employment, job postings, union-management disputes.
  • Conducted arbitration proceedings between employers and employees or their representatives to resolve labor disputes.
  • Developed strategies for successful negotiation of collective bargaining agreements.
  • Responded to requests from union representatives regarding employee issues or changes in working conditions.
  • Represented employers at mediation sessions with unions when necessary.
  • Advised employers on best practices concerning handling grievances filed by employees.
  • Researched current developments in the field of labor relations in order to stay abreast of changes that may affect the organization's operations.

Supervisor

United States Postal Service, USPS
Brooklyn , NY
05.2016 - 04.2021
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Organized special events such as company picnics or holiday parties for employees.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.

Mail Handler

United States Postal Service, USPS
Brooklyn, NY
06.2006 - 05.2016
  • Sorted incoming mail for delivery to the appropriate departments or individuals.
  • Assisted in loading and unloading trucks with mail, packages, and other materials.
  • Reported any discrepancies or damaged packages to supervisor immediately.
  • Organized outgoing mail into designated bins according to postal regulations.
  • Maintained accurate records of all incoming and outgoing mail items.
  • Operated various machines such as scales, pallet jacks, forklifts.
  • Followed safety procedures when handling hazardous materials like chemicals and fuels.
  • Operated mail processing equipment and manually sorted mail.
  • Adhered strictly to postal regulations regarding package size, weight limits.
  • Utilized handheld scanners to track deliveries and update inventory levels.

92S10

United States Army
Trenton, NJ
02.2003 - 05.2004
  • Deployed to Iraq.
  • Planned and completed group projects, working smoothly with others.

Education

GED -

Kingsborough Community College of The City University of New York
Brooklyn, NY
03.2005

High School Diploma -

Morvant Laventille Secondary School
Trinidad And Tobago W.I.
07.1997

Some College (No Degree) -

DeVry University
Springfield, IL

Skills

  • Management Collaboration
  • Contract Administration
  • Arbitration Case Support
  • Contract Interpretation
  • Grievance Management
  • Training Development
  • Complaint Handling
  • Written Communication
  • Team Management

Custom

  • I volunteer at my local food pantry on weekends to ensure that those who are going through food insecurities have healthy meals. I am also a ordained Pastor at my Church. I often counsel battered women and youths, in addition to sharing the Gospel of Jesus Christ with them.

Timeline

Labor Relations Specialist

United States Postal Service, USPS
04.2022 - Current

Supervisor

United States Postal Service, USPS
05.2016 - 04.2021

Mail Handler

United States Postal Service, USPS
06.2006 - 05.2016

92S10

United States Army
02.2003 - 05.2004

GED -

Kingsborough Community College of The City University of New York

High School Diploma -

Morvant Laventille Secondary School

Some College (No Degree) -

DeVry University

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Josanne Jeffrey