Josbin Alvarez
Los Angeles,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
McDonald's Restaurant
Santa Monica, CA
06.2019 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Customer Service Representative
U-HAUL MOVING AND STORAGE OF Burbank
Burbank, CA
08.2023 - 11.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Associate of Applied Science - Heavy Duty Truck And Transit
Los Angeles Trade Technical College
Los Angeles, CA06.2025
High School Diploma -
Fairfax Senior High School
Los Angeles, CA06.2019
Skills
- Customer Service Best Practices
- Restaurant Operations Management
- Anticipating Problems
- Documentation and Recordkeeping
- Performance Improvement
- Delegating Assignments and Tasks
- Problem Solving
- Profit Optimization
- Money Handling
- Relationship Building
- Training and Onboarding
- Front of House Management
- Organization and Prioritization
- Influencing and Persuasive
- POS Systems and Ordering Platforms
Timeline
Customer Service Representative
U-HAUL MOVING AND STORAGE OF Burbank
08.2023 - 11.2023
Restaurant Manager
McDonald's Restaurant
06.2019 - Current
Associate of Applied Science - Heavy Duty Truck And Transit
Los Angeles Trade Technical College
High School Diploma -
Fairfax Senior High School