Josceline Reyes
San Antonio
Summary
Accomplished Property Management Professional with expertise in tenant relations and operational efficiency. Proven ability in financial management and effective communication, resulting in enhanced tenant satisfaction and high occupancy rates. Strong background in strategic marketing and conflict resolution, dedicated to fostering inclusive communities for residents.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Tipton Group
08.2025 - Current
- Assisted property management team with tenant inquiries and lease agreements.
- Coordinated maintenance requests, ensuring timely responses and resolution.
- Supported financial tracking for rent collections and budget preparations.
- Maintained accurate records of tenant files and property documents.
- Followed up on delinquent tenants and coordinated collection procedures.
Property Manager
DJE
02.2025 - 08.2025
- Coordinated property maintenance requests with vendors to ensure prompt services.
- Assisted in conducting property inspections, identifying maintenance needs and compliance issues.
- Developed strong relationships with tenants to foster positive community engagement.
- Participated in budget preparation processes, monitoring expenses for operational efficiency.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Leasing Consultant
DJE
09.2023 - 02.2025
- Facilitated property tours and showcased amenities to prospective tenants.
- Assisted in lease preparation and application processing for new residents.
- Conducted market research to identify competitive rental pricing strategies.
- Collaborated with maintenance teams to ensure timely resolution of tenant requests.
- Implemented follow-up procedures to improve tenant satisfaction and retention rates.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Apartment Locator
Texas Relocation Experts
02.2023 - 10.2023
- Facilitated client consultations to assess housing needs and preferences.
- Researched property listings using advanced database tools for optimal matches.
- Coordinated property viewings, ensuring seamless communication between clients and landlords.
- Developed neighborhood guides highlighting amenities and services for relocating clients.
Apartment Leasing Agent
Villa Espada Apartments
07.2021 - 07.2022
- Conducted property tours for prospective tenants, showcasing amenities and community features.
- Managed lease applications, ensuring compliance with company policies and procedures.
- Developed marketing strategies to attract potential renters through online platforms and local outreach.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Leasing Agent
HomeSpring Residential Services
07.2017 - 08.2019
- Facilitated property tours, showcasing amenities and features to prospective tenants.
- Worked on multiple application with Section 8 and HUD
- Coordinated maintenance requests, enhancing tenant satisfaction through timely resolutions.
- Distributed and followed up on tenant renewal notices.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Education
High School Diploma -
Thomas Jefferson
San Antonio01-2014
Skills
- Administrative support
- Property/ Staff Management
- Strong communication skills
- Telephone and email etiquette
- Cash management
- Training and mentoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Property Manager
Tipton Group
08.2025 - Current
Property Manager
DJE
02.2025 - 08.2025
Leasing Consultant
DJE
09.2023 - 02.2025
Apartment Locator
Texas Relocation Experts
02.2023 - 10.2023
Apartment Leasing Agent
Villa Espada Apartments
07.2021 - 07.2022
Leasing Agent
HomeSpring Residential Services
07.2017 - 08.2019
High School Diploma -
Thomas Jefferson