Joscelyn Sweat
Summary
Eager customer service professional always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Felker Foods
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Felker Foods
02.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Nanny
Kris And Danielle Nowak
09.2022 - 07.2023
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Tutor
Highland Elementary School
08.2019 - 12.2021
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Babysitter
Nathan And Erin Herrmann
06.2019 - 07.2021
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
Teacher Assistant
Highland Elementary School
08.2018 - 12.2021
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Contributed to increased student success by providing one-on-one support for struggling learners.
Volunteer
Valley Evangelical Covenant
02.2019 - 02.2019
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Provided support during food pantry event to those in need.
Education
Associate of Arts - Business
Rock Valley College
Rockford, IL05.2025
High School Diploma -
Stillman Valley High School
Stillman Valley, IL05.2022
Skills
- Paperwork Processing
- Complaint Resolution
- Consultative Sales
- Product Knowledge
- Data Entry
- Report Generation
- Customer Service
- Cash Handling
- Educational Support
Timeline
Customer Service Representative
Felker Foods
06.2023 - Current
Nanny
Kris And Danielle Nowak
09.2022 - 07.2023
Cashier
Felker Foods
02.2022 - Current
Tutor
Highland Elementary School
08.2019 - 12.2021
Babysitter
Nathan And Erin Herrmann
06.2019 - 07.2021
Volunteer
Valley Evangelical Covenant
02.2019 - 02.2019
Teacher Assistant
Highland Elementary School
08.2018 - 12.2021
Associate of Arts - Business
Rock Valley College
High School Diploma -
Stillman Valley High School
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