Josclynn Rivera Bouffard
Debary,FL
Summary
Dynamic professional with extensive experience in customer service and security, notably as a Corrections Officer at Tomoka State Prison. Proven leadership and communication skills, adept at de-escalation and emergency response. Committed to enhancing customer experiences and maintaining safety standards, ensuring a positive environment in every role.
Overview
4
4
years of professional experience
Work History
Driver
Spark
Debary, FL
12.2024 - Current
- Secured loads to reduce damage to goods during transport.
- Selected most efficient route to minimize vehicle idle time.
- Cleaned vehicle to make excellent first impressions.
- Interacted with customers to build friendly, professional rapport.
- Made frequent stops to perform deliveries or pick-ups.
- Planned optimal routes using GPS devices or maps to reach destinations in timely manner.
- Maintained clean and organized vehicle at all times.
Sales Associate
Hand and Stone
Longwood, Florida
01.2024 - 01.2025
- Treated visitors with friendly, approachable attitude.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Recorded inquiries, complaints and comments as well as action taken.
- Greeted incoming guests and directed individuals to appropriate personnel.
- Answered questions regarding company pricing and policies.
- Built attractive displays and merchandised products.
- Informed customers of promotions and special offers to increase sales.
- Created great customer experiences with personalized sales support.
- Maintained clean and organized sales floor for optimal shopping experience.
- Collaborated with team members to achieve monthly sales targets.
Receptionist
JRs Lawn Service
DeBary, FL
03.2022 - 2024
- Scheduled appointments and maintained calendar for service technicians, ensuring optimal time management.
- Handled incoming calls, providing information about services and addressing customer concerns promptly.
- Processed client payments and maintained accurate financial records for daily transactions.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Corrections Officer
Tomoka State Prison
Daytona Beach, Florida
06.2023 - 11.2023
- Remained alert for signs of disorder or tension to anticipate problems and implement proactive actions.
- Searched vehicles entering and leaving premises to inspect for contraband and detect trafficking.
- Safeguarded facility access, monitoring entrances and screening visitors.
- Followed and promoted compliance with established security procedures.
Marriot
Marriot Hotel
Lake Mary, FL
08.2022 - 05.2023
- Improved stays, recommending local attractions and dining establishments.
- Directed staff in keeping reception area clean, professional and welcoming for guests.
- Satisfied guest needs with prompt, knowledgeable service.
- Maintained accurate accounts through consistent charge posting and billing practices.
- Managed reservations, check-in and check-out procedures within hotel system.
Education
High School Diploma - undefined
University High School
Orange City, FL06.2023
Skills
- Leadership
- Communications
- Time Management
- Positive and professional
- Weapons Safety
- De-Escalation Techniques
- Inmate Monitoring
- Emergency Response
- First Aid CPR certified
Timeline
Driver
Spark
12.2024 - Current
Sales Associate
Hand and Stone
01.2024 - 01.2025
Corrections Officer
Tomoka State Prison
06.2023 - 11.2023
Marriot
Marriot Hotel
08.2022 - 05.2023
Receptionist
JRs Lawn Service
03.2022 - 2024
High School Diploma - undefined
University High School