JOSE ACOSTA
Naples,FL
Summary
Dynamic customer service professional with a proven track record in service advising and sales, fluent in Spanish and English. Eager to contribute as a Customer Care Representative by leveraging exceptional communication skills and a strong customer-focused approach. Committed to enhancing customer satisfaction while driving company objectives through effective sales strategies and relationship building. Passionate about delivering outstanding service and fostering positive experiences in every client interaction.
Overview
5
5
years of professional experience
Work History
Service Manager
Superior Auto Care
Fort Myers, FL
04.2025 - 08.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Recon Manager
La Mesa RV
Fort Myers, FL
12.2024 - 04.2025
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Evaluated employee performance regularly, providing constructive feedback for professional growth opportunities within the organization.
- Streamlined operations with the implementation of new process improvements and technology upgrades.
- Ensured timely delivery of products to customers by closely monitoring shipping schedules and addressing potential delays proactively.
- Developed strong relationships with suppliers, resulting in improved communication, collaboration, and negotiation opportunities.
- Conducted regular audits to maintain compliance with industry regulations and company policies.
Service Advisor
Germain Toyota of Naples
Naples, FL
10.2022 - 09.2024
- Assisted customers with service needs, providing detailed explanations and managing expectations
- Scheduled and coordinated appointments to streamline the service process
- Consistently exceeded service goals, ensuring high customer satisfaction and loyalty
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Valet
Germain Toyota of Naples
Naples, FL
11.2021 - 10.2022
- Demonstrated strong organizational skills in managing vehicle retrievals and documentation
- Resolved customer issues with professionalism, enhancing their experience
- Complied with company policies, local regulations, and safety protocols to maintain a secure working environment for staff and guests alike.
- Streamlined service processes by efficiently organizing and managing assigned parking areas.
- Resolved potential conflicts or issues by employing effective problem-solving techniques and leveraging strong interpersonal skills when interacting with guests.
Lot Porter
Naples Nissan
Naples, FL
08.2021 - 11.2021
- Maintained a clean, organized lot environment, ensuring customer readiness for vehicles
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Communicated with service team and other staff to assist customers.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
- Enhanced customer satisfaction by maintaining a clean and organized vehicle lot for easy access and visibility.
Lot Associate
The Home Depot
Houston, TX
01.2021 - 08.2021
- Provided excellent customer service, assisting with loading/unloading and addressing inquiries
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Assisted customers with unloading and loading material to and from vehicles.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Expedited order fulfillment process by gathering products from various departments for customer pickup.
Education
Certificate - Health Care
Lorenzo Walker Technical College
Naples, FLHigh School Diploma -
Langham Creek High School
Houston, TX06.2021
Skills
- Bilingual: Fluent in English and Spanish
- Customer Service and Sales Expertise
- Conflict Resolution and Problem Solving
- Team Collaboration and Communication
- Clear spoken communication skills in both English and Spanish
- Positive communication skills
Timeline
Service Manager
Superior Auto Care
04.2025 - 08.2025
Recon Manager
La Mesa RV
12.2024 - 04.2025
Service Advisor
Germain Toyota of Naples
10.2022 - 09.2024
Valet
Germain Toyota of Naples
11.2021 - 10.2022
Lot Porter
Naples Nissan
08.2021 - 11.2021
Lot Associate
The Home Depot
01.2021 - 08.2021
Certificate - Health Care
Lorenzo Walker Technical College
High School Diploma -
Langham Creek High School