Jose Aguiar Perez
Tampa,FL
Summary
Bilingual (English and Spanish), results driven Lead Flex Representative offering useful experience in a fast paced 24 hour work environment. A motivational leader of high performing sales teams committed to delivering an amazing customer experience by setting clear expectations and holding people accountable for their performance, while meeting and exceeding sales goals (Serve First; Sell Better)
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
Virgin Atlantic Airlines
01.2024 - Current
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.
Sales Counter Agent
Fox Rent a Car
10.2022 - Current
- Duties: Offer optional coverage products, upgrade the vehicle, prepaid gas option, and other services to each customer all the time
- Sales techniques such as building rapport through open-ended questions, top-down sales, emphasizing features and benefits, and overcoming objections are critical
Lead Flex Rep
The Hertz Corp
07.2021 - 08.2022
- Recognized for consistently exceeding revenue targets by successfully marketing ancillary products to customers
- Acknowledged for providing outstanding customer service as reported by customers through online customer satisfaction surveys
- Lead and empowered a team of 26+ employees, including working as a team with 2 other Leads Flex Rep, to include customer service, sales and problem solving
- Effectively contributed to keeping location at the top of the CEO score card (#1 nationwide for 7 consecutive months)
- Process improvement to streamline current operational processes to enhance efficiency and to ensure profitability
- Responsible for continuously increasing direct team performance of 26 employees (70% YOY)
- Fraud and theft prevention by spreading awareness and enforcing BOLO procedures.
Floor Manager
The Capital Grille (Darden)
04.2015 - 03.2020
- Maintained focus on customer satisfaction by addressing and solving customer services issues in a timely manner by focusing on scores and comments
- Built talent by identifying and mentoring employees who are passionate about helping the location meet and exceed defined customer service goals
- Maintained superior levels of employee satisfaction by holding employee meetings to listen to and address employee concerns and by implementing employee suggestions
- Oversaw product inventory and merchandising, ensuring maximized sales
- Labor planning and scheduling payroll.
Education
Nursing Assistant Certificate -
Erwin Technical College
Tampa, FL04.2018
High school diploma -
Osvaldo Herrera
Villa Clara, Cuba06.2011
Skills
- Proficiency with Microsoft Office
- Leadership experience
- Problem-solving abilities
- Oral and written communications
- Critical thinking and problem solving
- Customer Service
- Coaching/Mentor
- Time management
Timeline
Passenger Service Agent
Virgin Atlantic Airlines
01.2024 - Current
Sales Counter Agent
Fox Rent a Car
10.2022 - Current
Lead Flex Rep
The Hertz Corp
07.2021 - 08.2022
Floor Manager
The Capital Grille (Darden)
04.2015 - 03.2020
Nursing Assistant Certificate -
Erwin Technical College
High school diploma -
Osvaldo Herrera
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