JOSE AGUILAR
Redwood City,CA
Overview
26
26
years of professional experience
Work History
Service Manager. / 402 Units
Windsor Communities
10.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Negotiated with vendors to secure best prices for parts and supplies.
Maintenance Supervisor / 335 Units
LMC Lennar
09.2019 - 10.2020
- Responsible for two lease apartment buildings: 17th & Broadway high rise 35 floors, 254 units, 19th & Harrison mid-rise, 225 units
- Responsible for units and amenities acceptance based on owners’ expectations
- Implementing life safety protocols
- Implementing a PM program for life safety and mechanical systems
- Responsible for hiring and training team members
- Responsible for the day by day operations: prepare units for move in and curb appeal; managing and coordinating the warranty portal for any building deficiencies; managing vendors and contractors on a daily basis
- + Type or edit your work history here
Maintenance Supervisor
Greystar
07.2018 - 09.2019
- Oversee the maintenance operations of two new development lease-up communities overseeing a team of Maintenance Technicians
- Work closely with Greystar Investment Group (GIG) and Construction
Maintenance Supervisor
Greystar
01.2017 - 07.2018
- Responsible for all maintenance operations during lease-up of community
Maintenance Supervisor
Alliance Residential
09.2015 - 01.2017
- Company Overview: Sunnyvale, CA
- Managed team of 6 maintenance
- Monitored project and schedules
- Mentored, coached and trained team members
- Identified inefficiencies and made recommendations for process improvements
- Completed routine preventative maintenance
- Maintained a thorough inventory of paint equipment and supplies
- Completed and updated all work orders, records of service calls and work logs
- Monitored maintenance scheduling and reported maintenance team information to management
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards
- Completed assignments on-time and under budget
- Analyzed and identified equipment failure root causes and initiated correction actions
- Delegated daily tasks to employees to manage resources and meet deadlines
- Managed and delegated duties to 4 employees
- Sunnyvale, CA
Maintenance Manager
CROWNE PLAZA HOTEL
11.2006 - 07.2015
- Company Overview: Foster City, CA
- Managed team of 8 maintenance techs
- Served as mentor to junior team members
- Recorded guest comments or complaints, referring customers to managers as necessary
- Assisted guests with any special requests during their visits
- Contacted housekeeping or maintenance staff when guests reported problems
- Improved customer service ratings
- Monitored project schedules for renovation projects
- Recruited, hired and trained new employees
- Monitored costs, timescales and resources used to achieve
- Monitored team progress and enforced deadlines
- Foster City, CA
General Manager
SPOTTLES MAINTENANCE SERVICES
11.2003 - 09.2006
- Company Overview: Redwood City, CA
- Managed team of 15 employees
- Monitored project schedules for projects
- Recruited, hired and trained new employees
- Optimized the overall customer experience
- Mentored, coached and trained
- Managed accounts payable for company personnel
- Managed payroll and time and attendance systems
- Established departmental goals
- Maintained annual and monthly budgets
- Prepared purchase orders and expense reports
- Audited contracts, orders and vouchers
- Processed terminations
- Redwood City, CA
Maintenance Lead Technician
Ventana Property Management
10.1998 - 11.2003
- Company Overview: San Mateo, CA
- Prepared and repair sheetrock, for painting
- Cleaning the grounds
- Pool maintenance
- Appliances replaced and repair
- Maintained a thorough inventory of paint equipment and supplies
- Completed routine preventative maintenance
- Served as mentor to junior team members
- San Mateo, CA
Education
High School Diploma -
HVAC Certification -
Mainstream Engineering
Principles of Management -
STRAIGHTER LINE COLLEGE
Appliance Repair -
PENN FOSTER COLLEGE
Certified Pool Operator (CPO) -
NATIONAL SWIMMING POOL FOUNDATION
OSHA Outreach Training Certification -
360 TRAINING
Redwood City, CASkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Reliable and Responsible
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Service Manager. / 402 Units
Windsor Communities
10.2020 - Current
Maintenance Supervisor / 335 Units
LMC Lennar
09.2019 - 10.2020
Maintenance Supervisor
Greystar
07.2018 - 09.2019
Maintenance Supervisor
Greystar
01.2017 - 07.2018
Maintenance Supervisor
Alliance Residential
09.2015 - 01.2017
Maintenance Manager
CROWNE PLAZA HOTEL
11.2006 - 07.2015
General Manager
SPOTTLES MAINTENANCE SERVICES
11.2003 - 09.2006
Maintenance Lead Technician
Ventana Property Management
10.1998 - 11.2003
High School Diploma -
HVAC Certification -
Mainstream Engineering
Principles of Management -
STRAIGHTER LINE COLLEGE
Appliance Repair -
PENN FOSTER COLLEGE
Certified Pool Operator (CPO) -
NATIONAL SWIMMING POOL FOUNDATION
OSHA Outreach Training Certification -
360 TRAINING