Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Alicea

Brockton,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Program Coordinator

Family And Community Resources, Inc.
03.2022 - Current
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Kept program-related data accurate, up-to-date and easily accessible in a database.
  • Provided ongoing direction and leadership for program operations.
  • Organized and managed program development from conception through successful execution.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
  • Provided technical support to staff with necessary resources to carry out duties successfully.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.

Group Facilitator

Family And Community Resources, Inc.
02.2017 - Current
  • Maintained positive, comforting environment that felt safe and inviting to clients.
  • Developed open rapport with clients, encouraging sharing of questions and concerns.
  • Prepared and led family violence offender services groups for clients.
  • Educated clients on family violence and the benefits of discontinuing abusive behaviors.
  • Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
  • Planned and facilitated the intimate partner abuse education program in accordance with Emerge curricula, employing varied methods to maximize attendance.

Visitation Supervisor

Family And Community Resources, Inc.
03.2018 - 07.2022
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.

Transportation Driver

Family And Community Resources, Inc.
09.2015 - 07.2022
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Checked in with dispatch service and updated with current location.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Informed management of daily activities by updating logs with mileage and delivery information.
  • Communicated with visitation supervisor and other personnel to coordinate transportation schedules.
  • Transported children to the visitation center safely and on time.

Case Manager

Family And Community Resources, Inc,
09.2017 - 03.2022
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Monitored clients' progress and tracked client services.
  • Developed and implemented safety plans for clients.
  • Assessed community needs and identified resources for social and community service programs.
  • Monitored program performance and outcomes for successful delivery of services.

Education

Diploma - Paralegal Studies/Office Specialist

Kinyon-Campbell Business School
New Bedford, MA
09.1995

Skills

  • Data Management Familiarity
  • Report Creation
  • Program Guidelines Adherence
  • Office Administration
  • Scheduling Proficiency
  • Data Communications
  • Program Management
  • Educational Program Planning
  • Program and Classroom Management

Certification

  • Ma, certified intimate partner abuse education program group facilitator, 2017-Present
  • Strong Fathers facilitator 2023

Languages

Spanish
Native or Bilingual

Timeline

Program Coordinator

Family And Community Resources, Inc.
03.2022 - Current

Visitation Supervisor

Family And Community Resources, Inc.
03.2018 - 07.2022

Case Manager

Family And Community Resources, Inc,
09.2017 - 03.2022

Group Facilitator

Family And Community Resources, Inc.
02.2017 - Current

Transportation Driver

Family And Community Resources, Inc.
09.2015 - 07.2022

Diploma - Paralegal Studies/Office Specialist

Kinyon-Campbell Business School

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Jose Alicea