Jose Ambriz
Norwalk,CA
Summary
Purchasing and operations professional with 15+ years of experience in procurement, supplier coordination, vendor negotiations, purchase orders, inventory management, quality control, and business operations. Experienced in coordinating material deliveries, monitoring stock levels, resolving supplier and product issues, maintaining purchasing documentation, and supporting cost and process improvements. Strong cross-functional communicator with leadership, problem-solving, and customer service experience.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Steven Label
04.2026 - Current
- Provide responsive customer service support and address customer questions, requests, and service-related issues.
- Maintain strong customer relationships while supporting timely and accurate service activities.
- Review customer specifications, including blueprints, material requirements, drawings, and other technical documentation, to prepare accurate work orders for manufacturing.
- Collaborate with internal departments, including Art, Production, Sales, Accounting, and Purchasing, to coordinate orders and ensure on-time delivery, accuracy, and product quality.
Customer Service Representative
Resource Label Group
10.2024 - 10.2025
- Processed customer orders accurately and maintained detailed records in CRM systems.
- Built and maintained client relationships while resolving order, service, and documentation issues.
- Responded to customer inquiries by phone, email, and chat and provided accurate information to support order fulfillment.
- Addressed customer concerns promptly to support satisfaction, retention, and timely resolution.
- Communicate with customers and internal teams regarding order specifications, changes, materials, production requirements, and delivery schedules.
Purchasing & Quality Control
AWT On Demand
08.2008 - 09.2024
- Verified incoming shipments against packing lists, identified discrepancies, and supported accurate receiving.
- Inspected raw materials before production to verify compliance with quality requirements.
- Checked outgoing orders against customer specifications for accuracy and completeness.
- Investigated and resolved product quality and documentation discrepancies.
- Reported non-conforming materials and supported corrective action when required.
- Maintained compliance with applicable regulatory and quality standards, including ISO 9000, 9001, and related requirements.
- Coordinated with vendors to support timely delivery of materials and services.
- Negotiated supplier prices and contracts to support purchasing and cost objectives.
- Prepared purchase orders and submitted them to distributors and suppliers.
- Monitored inventory levels to maintain sufficient stock availability and support production needs.
- Investigated issues and complaints related to purchased products and services.
- Documented inspection findings, test outcomes, and recommendations to maintain accurate quality records.
- Procurement & Purchasing
- Supplier/Vendor Management
- Purchase Orders
- Price & Contract Negotiation
- Inventory Management
- Material Planning
- Supplier Follow-Up
- Quality Control
- Incoming/Outgoing Inspection
- Non-Conformance & Corrective Action
- Regulatory Compliance
- ISO Standards
- Document Control
- Cost Reduction
- Process Improvement
- Microsoft Office
- Cross-Functional Coordination
- Team Leadership
- Customer Service
Education
Bachelor of Arts - Criminal Justice
Westwood College
Anaheim, CA12.2010
Bachelor of Arts - Ethnic Studies
California State University, Fullerton
Fullerton, CA05.2006
Skills
- Procurement & Purchasing
- Supplier/Vendor Management
- Purchase Orders
- Price & Contract Negotiation
- Inventory Management
- Material Planning
- Supplier Follow-Up
- Quality Control
- Incoming/Outgoing Inspection
- Non-Conformance & Corrective Action
- Regulatory Compliance
- ISO Standards
- Document Control
- Cost Reduction
- Process Improvement
- Microsoft Office
- Cross-Functional Coordination
- Team Leadership
- Customer Service
Phone
(714) 932-4475, xambriz83@gmail.com
Headline
PURCHASING & PROCUREMENT PROFESSIONAL
Timeline
Customer Service Representative
Steven Label
04.2026 - Current
Customer Service Representative
Resource Label Group
10.2024 - 10.2025
Purchasing & Quality Control
AWT On Demand
08.2008 - 09.2024
Bachelor of Arts - Ethnic Studies
California State University, Fullerton
Bachelor of Arts - Criminal Justice
Westwood College