JOSE ARMANDO SOTO SALDAÑA

Led daily digital/online pickup & delivery operations in high-volume retail, ensuring associate execution, enhancing customer experience, and optimizing operational performance.

• Monitored key operational metrics, including wait time, productivity, nil picks, and order accuracy, to drive overall execution.
• Provided real-time direction and prioritized work to sustain urgency and operational consistency.
• Analyze workload and adjust labor throughout the day based on order volume, staffing, and changing business needs.
• Develop associates through hands-on training, feedback, recognition, and performance conversations.
• Partner with store leadership to identify operational opportunities and implement solutions.
• Promote a culture of ownership, accountability, teamwork, urgency, and continuous improvement.
• Resolve customer concerns professionally while protecting the overall customer experience.
• Support cross-functional store operations when business needs require additional leadership or resources.
• 
  

• Managed daily operations of auto care center, ensuring smooth workflow.
• Implemented strategies to increase revenue through upselling services or additional products.
• Scheduled maintenance services, optimizing technician availability and customer satisfaction.
• Supervised team of technicians, promoting effective collaboration and communication.
• Conducted regular inspections of service quality and compliance with company policies.
• Maintained inventory levels for automotive supplies, facilitating timely replenishment.
• Implemented process improvements to increase efficiency in service delivery.
• Developed and implemented customer service standards to ensure high levels of customer satisfaction.
• Resolved customer inquiries and issues, enhancing overall service experience.
• Resolved conflicts between customers and staff members in a professional manner.
• Conducted regular meetings with staff members to discuss goals, objectives, and performance reviews.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Completed day-to-day duties accurately and efficiently.
• Stocked shelves according to store layout and product placement guidelines. following store layout and product placement guidelines.
• Arranged merchandise to enhance accessibility and visibility for customers. to ensure accessibility and visibility for customers.
• Helped receive and unload shipments from delivery trucks to maintain inventory levels. and unloading shipments from delivery trucks.
• Ensured cleanliness of aisles and storage areas to comply with safety standards. of aisles and storage areas for safety compliance.

• Supervised daily kitchen operations and ensured food safety compliance.
• Oversaw meal preparation to maintain quality standards and presentation guidelines.
• Trained new kitchen staff on food preparation standards and safety protocols.
• Scheduled staff shifts to optimize workflow and meet peak customer demand.
• Implemented cleaning procedures to maintain a safe and sanitary work environment.
• Managed inventory levels and coordinated supply orders with vendors.
• Collaborated with front-of-house staff to ensure smooth service during busy periods.