Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Arroyo

Garland,TX

Summary

Dynamic and dedicated restaurant professional, excelling in customer service and complaint resolution. Skilled in upselling techniques and maintaining cleanliness, I foster positive dining experiences while effectively managing guest concerns. Committed to enhancing service quality and ensuring customer satisfaction in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Gabriela’s Y Sofias
Flower Mound, TX
01.2024 - Current

Restaurant Waiter

Casa Don Luis
Dallas, TX
05.2020 - 12.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Team Member

Chick-fil-A
01.2022 - 06.2022

Education

High School Diploma - Entrepreneurship

Lakeview Centennial High School
Garland, TX
05.2025

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Upselling techniques
  • Complaint resolution
  • Menu specials memorization
  • Professional appearance
  • Service prioritization
  • Basic math
  • Time management
  • Quality control

Certification

Entrepreneurship and food science

Languages

Spanish
Professional Working

Timeline

Restaurant Waiter

Gabriela’s Y Sofias
01.2024 - Current

Team Member

Chick-fil-A
01.2022 - 06.2022

Restaurant Waiter

Casa Don Luis
05.2020 - 12.2024

High School Diploma - Entrepreneurship

Lakeview Centennial High School