Jose Bernabe
Compass Group Management Levy
North Bergen,NJ
2
Languages
1
Certification
8
years of professional experience
Resourceful professional with a proven track record in bartending and customer service. Known for effective communication and conflict resolution skills, committed to creating memorable guest experiences while ensuring a safe and welcoming atmosphere.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Bartender
7 Years 5 Months- Crafted diverse cocktail and beverage menus to enhance guest experience.
- Provided exceptional customer service by efficiently managing multiple drink orders.
- Trained new staff in bartending techniques and responsible alcohol service.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Bartender
8 Years 5 Months- Obtained cash bank and stocked service bar to prepare for operation.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Prepared garnishes by evenly slicing and pitting fruits.
- Completed requisitions to maintain required stock par levels.
- Provided exceptional customer service by efficiently managing multiple drink orders.
- Trained new staff in bartending techniques and responsible alcohol service.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
MET Team Associate
6 Years 5 Months- Coordinated cross-departmental communication to enhance project alignment and workflow efficiency.
- Streamlined data entry processes, improving accuracy and reducing processing time for key reports.
- Developed training materials for new team members, fostering a collaborative learning environment.
- Led initiatives to optimize inventory management systems, enhancing product availability and customer satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Trained new cashiers on procedures and best practices for customer interactions.
- Maintained accurate cash register balances and completed daily financial reports.
- Implemented inventory management techniques to reduce stock discrepancies.
- Analyzed operational data to identify trends, driving informed decision-making across teams.
Education
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Outgoing personality
Engaging personality
Clear and effective communication
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Complex Problem-solving
Handling difficult customers
Cash register operation
Memory retention
Hospitality service expertise
Service-oriented mindset
Professional appearance
Alcohol awareness
Food service
Beverage preparation
Drink preparation techniques
Fluency in [language]
Beer and wine recommendations
Proficient in mixology
Bar service preparation
Wine and liquor expertise
Able to stand [number] hours
Excellent judgment
Bar restocking
Courteous
Anticipating guest needs
Safe serving practices
Cash and credit transactions
Safe service compliance
Maintaining a clean bar
Multilingual in [languages]
Mixology
Outstanding customer service
Fast learner
Honest and dependable
Teamwork and professionalism
Hospitality and guest service
Collaboration and teamwork
Calm and composed
Relationship building
Responsible serving
Engaging customers
Good conversationalist
Drink preparation
Issue resolution
Professional service standards
Bussing and serving
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Supervised team of 11 staff members.
- Resolved product issue through consumer testing.
Certification
- Certified Bartender, Bar Academy 101, L.L.C.-August 14,2021
- Certified Line Cook/Chef De Partie, Culinary Education Center.-April 18,2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Delaware North
03.2019 - CurrentRead More
MET Team Associate
The Home Depot Store Support Center
11.2018 - 04.2025Read More
Bartender
Compass Group Management Levy
03.2018 - CurrentRead More
North Bergen High School
High School Diploma
Read More