Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Jose Boy

Coram,USA

Summary

Dynamic Network Operation Center Technician with extensive experience at NBC Universal, excelling in network troubleshooting and quality control. Proven ability to enhance video transmission reliability while fostering strong customer relationships. Adept at diagnosing circuit issues and delivering exceptional service in high-pressure environments, ensuring seamless broadcast operations.

Overview

28
28
years of professional experience

Work History

Freelance Network Operation Center Technician

The Switch
New York
05.2025 - Current
  • Monitor and maintain all aspects of The Switch's DTM network to ensure >99.999 success
  • Proactive customer interfacing for video and data transmission services
  • Ability to quickly troubleshoot and resolve video and data services both on and off network
  • Diagnose customer and network-wide circuit issues to ensure the highest quality
  • Follow established troubleshooting and reporting procedures and protocol
  • Create detailed documentation of customer issues and appropriately escalate to management
  • Perform and uphold timely record keeping and information processing
  • Provide resource and vendor scheduling when required
  • Ensure network-wide services are performed according to standardized operating procedures
  • Assist customers in changing and/or adding remote equipment configurations
  • Provide monitoring support and service checks to provide the highest quality of customer service
  • Maintain an elevated and efficient level of courteous verbal and written communication skills
  • Perform various projects, assignments, and duties requested by supervisors
  • Initiate bookings when required with various outside carriers. Accurately document all information such as third-party reservation numbers, PO numbers, and phone numbers
  • Manage reservation until all elements of the reservation are complete
  • Adjust audio using the private line (PL) phone system and follow instructions as provided

Freelance Technical Director

CBS Sports
New York
07.2021 - Current
  • Work alongside Technical Director and List Management Operator, sharing responsibility for airing commercials during live CBS Sports broadcasts including the NFL on CBS, NCAA football and basketball, March Madness, PGA Tour Golf, and a multitude of sports properties including CBSSPORTS.com
  • The Associate Director is the lead position of a three-person cord crew, responsible for preparing the Coord Room for the day for Live Air or backup purposes
  • Gives direction to TD and LM during live broadcasts of games, routing feeds, rolling commercials and inserting graphics on the air
  • Takes direction from remote AD and/or studio AD
  • Responsible for previewing commercials scheduled for the broadcast, transmission confirmations and overall room check out
  • Integrate commercials, billboards, halftimes, updates, graphics, taped features, live scoring and brand ID

Master Control Operator

MLB Networks
Secaucus
04.2021 - Current
  • Handle all aspects of origination and integration of live events.
  • TD trained for live sporting events and news.
  • Cross-reference air logs against on air play lists to ensure accuracy and timing.
  • Manipulate on-air play lists to ensure setup and execution of on-air elements through automated commands.
  • Preview upcoming elements such as graphics, credit crunch promos and voice over information for accuracy.
  • Monitor play list elements to ensure that they will be ready for transmission and required time.
  • Escalate any network related problems on or off air as appropriate
  • Keep an exact account on a programming log of what occurred on air.
  • Notate any on air discrepancies accurately Maintain work area.

NOC Master Control Operator

NBC Universal
Englewood
02.2017 - 04.2021
  • Perform the duties of a live news and entertainment master control operator in a fast-paced environment, including manipulating commercial playlists, executing program/commercial/marketing changes, managing playlists, operating graphics, sending logs for reconciliation and maintaining the overall reliability, and execution of live news and entertainment network broadcasts
  • Monitor and maintain the continuity and availability for 27 Networks (including 50 distribution channels)
  • Perform quality control duties for on-air content airing on cable networks
  • Work well within a team environment
  • Continue to exceed expectations in on-air reliability and customer service for all NOC clientele
  • Ensure reliability of on-air schedules in a dynamic environment

Master Control Operator/AD's

AMC Network Communications
Bethpage
06.1999 - 09.2016
  • Responsible for working the following On-Air Sports and Movie Channels: Fox Sports Ohio, Fox Sports Florida, Fox Sports Chicago, Comcast Sports New England, Comcast Sports Bay Area, MSG, MSG+, Mid-Atlantic Sports Net, SNY, FUSE, AMC, WE, IFC, Sundance
  • Operate origination equipment such as graphics devices, switchers, and routers, as well as videotape machines and associated scopes and meters.
  • Capable of ingesting and quality control duties for on-air content
  • Able to be flexible in an approach and respond well under pressure.
  • Possess strong troubleshooting and process skills
  • Operate origination equipment such as graphics devices, switchers, and routers, as well as videotape machines and associated scopes and meters.
  • Responsible for monitoring the quality and accuracy of the on-air product

TV Center Crew

St. John's University
Jamaica
05.1997 - 04.1999
  • Work together with faculty to set up TV and radio classes
  • Assisted students with class projects and equipment
  • Work on special projects that involved the University

Freelance Producer/ENG

U.S. Open/USTA
Flushing
08.1997 - 09.1997
  • Work with USTA officials and IBM to provide behind the scenes footage for website
  • Covered players press conference and event nights
  • Able to work under pressure and complete deadlines

Education

Bachelor of Arts - Communication

St. John's University
Jamaica, NY
05.1999

Skills

  • Network troubleshooting
  • Video transmission
  • Data services monitoring
  • Circuit diagnosis
  • Equipment configuration
  • Quality control
  • Broadcast operations
  • Project coordination
  • Customer relationship management
  • Technical documentation
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Team collaboration
  • Remote Access solutions
  • Scripting languages
  • Network automation

References

Available Upon Request

Accomplishments

Sports Emmy - Outstanding Technical Team Event Super Bowl LVIII CBS/Nickelodeon

Issued by The National Academy of Television Arts and Science · May 2024

Timeline

Freelance Network Operation Center Technician

The Switch
05.2025 - Current

Freelance Technical Director

CBS Sports
07.2021 - Current

Master Control Operator

MLB Networks
04.2021 - Current

NOC Master Control Operator

NBC Universal
02.2017 - 04.2021

Master Control Operator/AD's

AMC Network Communications
06.1999 - 09.2016

Freelance Producer/ENG

U.S. Open/USTA
08.1997 - 09.1997

TV Center Crew

St. John's University
05.1997 - 04.1999

Bachelor of Arts - Communication

St. John's University

Similar Profiles

CREATE PROFILE