JOSE BURGOS

• Contributed to company growth by consistently meeting or exceeding performance metrics in repair quality and efficiency.
• Maintained detailed records of performed repairs, parts inventory, and customer interactions for accurate documentation.
• Assisted customers with device setup, software installation, and basic troubleshooting inquiries to provide comprehensive support services.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Maintained accurate records of time and materials required to perform repairs and service.
• Disassembled defective parts to make proper repairs.
• Reduced vehicle downtime for clients with prompt completion of auto glass projects.
• Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.

• Replaced and repaired vehicle parts according to work order instructions.
• Maintaining shop inventory according to set standards and rectified discrepancies
• Maintained a safe and clean work environment through proper equipment use and adherence to safety guidelines.
• Picked up and removed debris from work areas to maintain safe and tidy shop.
• Enhanced customer satisfaction by promptly completing auto body repairs and maintaining high-quality workmanship.
• Performed structural alignments on damaged vehicles using advanced frame straightening equipment for optimal results.
• Reassembled parts and welded components into factory-specific positions.
• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.

• Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
• Implemented, configured, and optimized safety standards.
• Planned, scheduled, and delegated daily work to team of employees.
• Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
• Managed team performance by training, mentoring, disciplining, and motivating employees.
• Verified insurance claims and determined fair amount for settlement.
• Answered customer questions regarding deductibles.
• Assisted customers with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
• Streamlined the claims process by effectively with the repair plans and rental car companies.
• Promoted teamwork among staff through effective leadership strategies that encouraged collaboration towards common goals.
• Coordinated with other departments, such as paint teams or mechanical technicians, to ensure comprehensive vehicle restoration from start to finish.
• Maintained a safe working environment, ensuring compliance with industry standards and regulatory requirements.
• Enhanced customer satisfaction by efficiently repairing and restoring damaged vehicles to their pre-accident condition.

• Adhered to manufacturer guidelines when performing frame repairs, ensuring lasting structural integrity for vehicles serviced.
• Improved vehicle frame alignment accuracy by utilizing advanced measuring systems and techniques.
• Conducted thorough inspections of vehicle frames, identifying damages and formulating appropriate repair plans.
• Restored damaged vehicle frames to factory specifications with precision welding and cutting tools.
• Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
• Radiator support and as needed mechanical work
• Identifying damaged suspension component and replacing
• Filled, sanded and smoothed surfaces to prepare for painting.
• Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.

• Disassemble and reassemble vehicles
• Removed body panels, doors and fenders of vehicles to access areas of repair.
• Replaced vehicle parts according to work order instructions.
• Inspected new parts and areas of repair to verify correctness and quality.

Most of my Auto body Education and knowledge came from training and learning from this company.

• Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
• Restored damaged vehicle frames to factory specifications with precision welding and cutting tools.
• Plastic repair
• Radiator support replacement
• Door skin replacement
• Replaced and repaired vehicle parts according to work order instructions.
• Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
• Inspected new parts and areas of repair to verify correctness and quality.
• Adhered to manufacturer guidelines when performing frame repairs, ensuring lasting structural integrity for vehicles serviced.
• Conducted thorough inspections of vehicle frames, identifying damages and formulating appropriate repair plans.
• Filled, sanded and smoothed surfaces to prepare for painting.
• Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models