Jose Cardenas
Milwaukee
Summary
Dynamic IT Assistant with proven problem resolution skills at Shopping China Imports. Expert in hardware configuration and software installation, I effectively managed IT inventory and enhanced user support. Known for a strong ability to learn independently and teach others, I consistently implemented best practices that improved operational efficiency.
Currently studying cybersecurity online at the University of Wisconsin-Madison.
Overview
7
7
years of professional experience
Work History
Banquet and Restaurant Server
Bravo Group
Brown Deer
06.2023 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
IT Assistant
Shopping China imports
Pedro Juan Caballero
04.2018 - 10.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked closely with vendors on hardware and software procurement processes.
- Responded promptly to helpdesk requests from internal staff members.
- Managed inventory of IT equipment including laptops, desktops, phones.
- Assisted with testing of new systems prior to implementation.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Created user accounts in active directory for new employees.
- Assisted users with basic computer operation skills such as Microsoft Office Suite usage.
- Installed new software applications and troubleshot existing software issues.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained positive working relationship with fellow staff and management.
- Implemented best practices for troubleshooting techniques across the organization.
Skills
- Hardware configuration
- Software installation
- Printer setup
- Problem resolution
- Hardware repair
- Software updates
- Windows OS
- Microsoft Office
- Maintain inventory
- Fast learning
- Ability to teach oneself
- Desire to learn new skills
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Full Professional
Guarani
Native/ Bilingual
Timeline
Banquet and Restaurant Server
Bravo Group
06.2023 - Current
IT Assistant
Shopping China imports
04.2018 - 10.2022
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