Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Castro

Jefferson City,MO

Summary

Achieved significant project success and customer satisfaction at Fortified Roofing and Siding, leveraging bilingual capabilities and expert knowledge in product and service offerings. Demonstrated exceptional leadership and teamwork, enhancing operational efficiency and fostering a collaborative work environment. Proven track record in deadline management and customer relationship enhancement, contributing to increased brand awareness and repeat business. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.

Overview

4
4
years of professional experience

Work History

Floor Technician

Roedel's Cleaning Services and Supply
06.2024 - Current
  • Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
  • Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
  • Managed time effectively to ensure all assigned tasks were completed within designated deadlines without compromising quality.
  • Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
  • Contributed to a positive working environment by collaborating closely with colleagues and assisting them when needed.

Sales Consultant

Fortified Roofing and Siding
05.2023 - 07.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Responded to telephone and in-person requests for information.

Owner/Operator

Castro's Lawn Care
06.2021 - 08.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.

Sales Consultant and Later Project Manager

Fortified Roofing and Siding
07.2020 - 08.2021
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members of different language background for enhanced collaboration and successful project completion.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.


The work history above mentioned has been summarized. The remainder can be found on the pertaining application.

Education

High School Diploma -

Rock Bridge Sr. High School
Columbia, MO
05.2019

Skills

Team Leadership

Teamwork and Collaboration

Bilingual in Spanish and English

Cold-calling

Customer Relationship Management

Product and service knowledge

Deadline Management

Time Management

Friendly, Positive Attitude

Customer Service

Flexible and Adaptable

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Floor Technician

Roedel's Cleaning Services and Supply
06.2024 - Current

Sales Consultant

Fortified Roofing and Siding
05.2023 - 07.2024

Owner/Operator

Castro's Lawn Care
06.2021 - 08.2023

Sales Consultant and Later Project Manager

Fortified Roofing and Siding
07.2020 - 08.2021

High School Diploma -

Rock Bridge Sr. High School
Jose Castro