Summary
Work History
Education
Skills
Timeline
Generic

Brian Allen

Wind Gap,PA

Summary

Dynamic leader with a proven track record at Trains and Lanes Hobbies, enhancing customer satisfaction and driving sales through innovative promotions and strong supplier relationships. Expert in operations management and team leadership, as well as event coordination.

Work History

Floor Technician

Lomax Carpet and Tile Mart
  • Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
  • Managed time effectively to ensure all assigned tasks were completed within designated deadlines without compromising quality.
  • Contributed to a positive working environment by collaborating closely with colleagues and assisting them when needed.
  • Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
  • Enhanced workplace safety by promptly addressing spills, debris, and other potential hazards on the floor.
  • Communicated regularly with supervisors regarding progress updates on specific projects or any issues encountered during the course of work.

Department Manager

Trains and Lanes Hobbies
07.2013 - Current
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Enhanced department visibility by leading development of new online presence, including revamped website and social media engagement.

Education

Associate Of Engineering -

Northampton Community College
Bethlehem, PA
11.2024

Associate Of Business Administration -

Northampton Community College
Bethlehem, PA
05.2024

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Task delegation
  • Decision-making
  • Customer engagement
  • Retail management
  • Work planning and organization
  • Order management
  • Sales expertise
  • Order processing
  • Employee scheduling
  • Product restocking
  • Employee management
  • Operations management

Timeline

Department Manager

Trains and Lanes Hobbies
07.2013 - Current

Associate Of Engineering -

Northampton Community College

Associate Of Business Administration -

Northampton Community College

Floor Technician

Lomax Carpet and Tile Mart
Brian Allen