Sabrina Gaskin
145 Saint Andrews Lane,VA
Summary
Dynamic professional with a proven track record at Ahold USA, excelling in customer service and problem-solving. Skilled in training and mentoring teams, enhancing customer retention through effective communication and relationship building..
Overview
40
40
years of professional experience
Work History
Floor Technician
Granite Garage Floors
07.2022 - Current
- Operated floor cleaning equipment to maintain cleanliness and safety standards.
- Applied epoxy and polyaspartic coatings for durable floor finishes.
- Assisted in preparing job sites, ensuring proper materials and tools availability.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Developed proficiency in using various types of floor care machinery through hands-on experience and training sessions.
- Provided exceptional customer service by addressing any issues or complaints in a timely manner, maintaining positive relationships with clients.
- Prioritized tasks effectively based on urgency and importance, optimizing productivity during work shifts.
- Collaborated with team members to complete projects efficiently and on schedule.
Bookkeeper
Kroger Supermarket
01.2022 - 07.2022
- Processed financial transactions accurately and efficiently, ensuring compliance with company policies.
- Assisted in maintaining accurate records of accounts payable and receivable to support financial reporting.
- Reconciled bank statements monthly, identifying discrepancies and resolving issues promptly.
- Supported inventory management by tracking stock levels and ensuring timely recording of purchases.
- Generated financial reports for management review, contributing to strategic decision-making processes.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
Customer Service Manager
Ahold USA
05.1986 - 01.2022
- Led customer service team to enhance overall satisfaction through effective problem resolution.
- Developed training programs to improve staff performance and service delivery standards.
- Implemented new customer feedback system, resulting in actionable insights for service improvement.
- Analyzed customer interactions to identify trends and inform strategic service enhancements.
- Coordinated cross-departmental communication to streamline service processes and resolve issues efficiently.
- Established performance metrics for team members, fostering accountability and continuous improvement.
- Mentored junior staff, promoting a culture of excellence and high-quality customer engagement.
- Initiated community outreach programs to strengthen brand loyalty and enhance local customer relations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
No Degree -
Nassau Community College
Garden City, NYSkills
Customer service
Problem-solving
Microsoft outlook, word, and Excel
Customer focused
Customer relations
Time management
Training and mentoring
Decision-making
Excellent time management skills
Cash handling
Adherence to high customer service standards
Exceptional interpersonal communication
Complaint resolution
Team building and leadership
Effective workflow management
Conflict resolution techniques
Exceptional telephone etiquette
Relationship building
Quality assurance
Handling escalations
Staff training
Positive and constructive feedback
Training and coaching
Customer retention
Meticulous attention to detail
Work prioritization
Skilled trainer
New hire training
Employee scheduling
Staff education and training
Policy enforcement
Performance evaluations
Continuous improvement
Personnel training and development
Turnover minimization
Verbal and written communication
Team building
Client relations and retention
Timeline
Floor Technician
Granite Garage Floors
07.2022 - Current
Bookkeeper
Kroger Supermarket
01.2022 - 07.2022
Customer Service Manager
Ahold USA
05.1986 - 01.2022
No Degree -
Nassau Community College