Jose Cervantes Villegas
Self Sufficiency Support Assistant
Porterville,CA
Summary
Experienced professional with a strong background in administrative support and customer service. Collaborative and results-driven, adept at adapting to changing needs to ensure reliability and efficiency. Highly regarded for excellent communication and organizational skills, qualities highly valued by employers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bilingual Self Sufficiency Support Assistant
Tulare County Health and Human Services Agency
05.2017 - Current
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
- Mentored junior staff members on proper documentation techniques enabling more effective tracking of case progress.
- Implemented best practices for data entry accuracy, streamlining information retrieval efforts across departments effectively.
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated communication between departments by distributing memos and relaying messages as needed.
- Maintained confidentiality of sensitive information by implementing secure file management practices.
- Promoted efficient resource utilization through strategic planning and management of QA activities across multiple projects simultaneously.
- Monitored multiple applications simultaneously using advanced tools, promptly identifying issues before they escalated into severe problems affecting customer's and/or families in need.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Maintained accurate records of processed applications using database management systems, ensuring timely retrieval of information when needed.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced system efficiency by implementing and optimizing monitoring tools and methodologies.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Comprised and presented a PowerPoint presentation on proper processing procedures for payment collections from client over issuances.
Customer Service Representative/Cashier
Vallarta Supermarkets #32
02.2014 - 02.2017
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Trained new cashier team members in customer service and money handling processes.
- Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
- Prepared large cash deposits according to money handling and payment card industry standards.
- Monitored cashier money handling procedures and assisted with scan system procedures.
- Ensured appropriate security measures were followed during money handling processes, safeguarding company assets effectively.
- Assisted customers with currency exchange services, providing accurate information on exchange rates and fees.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
- Maintained a clean and organized work area, adhering to company standards for safety and professionalism.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Effectively managed multiple projects concurrently through careful preparation and time management.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers with bagging groceries, ensuring proper handling of fragile items to minimize damages.
- Exercised attention to detail when verifying IDs for age-restricted purchases, adhering to legal requirements and company policies.
- Maintained up-to-date knowledge on store promotions and sales events, informing customers about potential savings opportunities.
- Removed trash, swept, and mopped floors for professional appearance.
- Provided exceptional support during peak seasons or high-volume periods, adapting quickly to shifting priorities and increasing workload demands.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier/Food Service and Handler
McDonald's
11.2010 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to ensure timely food preparation and delivery for drive-thru customers.
- Adjusted food preparation methods in accordance with customer requests.
- Streamlined kitchen operations by implementing effective time management strategies during food preparation stages.
- Ensured compliance with health and safety regulations by maintaining proper food handling procedures.
- Implemented safety measures for the store's end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Managed high-traffic periods effectively by utilizing efficient multitasking skills under pressure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Reduced processing errors by meticulously following transaction procedures.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Lifted up to 50 pounds on regular basis.
Cashier/Customer Service Representative
Porterville Swamp Meet
03.2010 - 09.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Made change and issued receipts or tickets to customers for each transaction.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
Post Office Mail Clerk Assistant
Poplar Post Office
08.2009 - 02.2010
- Enhanced mail sorting efficiency by implementing an effective system of categorization and distribution.
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
- Ensured timely dispatch of outgoing mail through close coordination with transportation services.
- Assisted customers at the service counter by providing guidance on postage rates, mailing options, and packaging requirements.
- Managed inventory of mailing supplies, ensuring adequate stock levels for uninterrupted operations.
Education
HS Diploma -
Monache High School
Porterville, CA03.2012
Associate of Arts -
Porterville College
Porterville, CA12.2014
Skills
- Telecommunication Proficiency
- Proficient Keyboarding
- Professionalism and etiquette
- Effective Organizational Skills
- Proactive Problem Solving
- Collaborative Teamwork
- Dependable Performance
- Customer and client relations
- Organized Task Scheduling and recordkeeping
- Data Analysis with Excel Spreadsheets
- Performance-Oriented Goal Development
- Efficient money handling and Payment reconciliation
- Preventive Maintenance
Accomplishments
achieved putting together an microsoft power point presentational How To for all staff members that is now utilized by the the TUlare county Health and Human Services Agency.
Professional References
- Isabel Hernandez, Known for 2 years, Manager at Vallarta Supermarkets, (559) 359-8354
- Jesus Ayala, Known for 1 year, Manager at Vallarta Supermarkets, (559) 991-6107
- Madeline Miranda, Known for 4 years, Manager at McDonald’s, (626) 864-5665
- Vera Dyer, Known for 4 years, Manager at McDonald’s, (559) 542-9334
- Isabel Meza, Known for 1 year, Postmaster at The Poplar Post Office, (559) 310-2587
Certification
CPR Certified
Languages
Spanish
Professional Working
Timeline
Bilingual Self Sufficiency Support Assistant
Tulare County Health and Human Services Agency
05.2017 - Current
Customer Service Representative/Cashier
Vallarta Supermarkets #32
02.2014 - 02.2017
Cashier/Food Service and Handler
McDonald's
11.2010 - 01.2014
Cashier/Customer Service Representative
Porterville Swamp Meet
03.2010 - 09.2010
Post Office Mail Clerk Assistant
Poplar Post Office
08.2009 - 02.2010
HS Diploma -
Monache High School
Associate of Arts -
Porterville College
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