JOSE CHAPA JR
Laredo,TX
Summary
Customer service professional with over 5 years of experience in leadership and hospitality. Proven track record in employee management and development, focusing on preparing team members for advancement. Expertise in tailoring training strategies to individual learning styles, enhancing overall team performance.
Overview
6
6
years of professional experience
Work History
Teller
Wells Fargo
04.2025 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Security
Deployed Services
Laredo, Texas
09.2024 - 03.2025
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Admin
Texas Military Department
11.2021 - 07.2023
- Used technical expertise and sound military judgment to learn and perform complex procedures. Performed inspections to keep equipment in working order. Identified failure points.
- Researched options and implemented proactive solutions. Identified opportunities to build relationships with local community. Mentored new soldiers by sharing experiences.
- Connecting to resources and offering peer support.
- Drafts and edits letters, reports, and other documents.
- Inputs and updates information in databases and spreadsheets.
- Prepares meeting agendas and takes meeting minutes.
- Works closely with other administrative staff and supports other colleagues as needed.
- Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.
- Ensures that deadlines are met and adapts to changing priorities.
- Presents a positive and professional image for the organization.
Customer Service Lead
HEB
Laredo, Texas
09.2019 - 06.2020
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program. Volunteered to handle complaints and issues for manager during busy time periods.
- Educated customers on special pricing opportunities and company offerings. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions.
- Exchange guidelines.
- Payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Associate of Arts - Business
Laredo College
Laredo, TX08.2024
Certification - Project Management
International Bussiness Management Institute
Berlin04.2022
Certificate - Accounting
Laredo College
01.2018
Certificate - Bookkeeping
Laredo College
01.2018
Skills
- Customer satisfaction focus
- Dedicated work ethic
- Courteous professionalism
- Timely task execution
Timeline
Teller
Wells Fargo
04.2025 - Current
Security
Deployed Services
09.2024 - 03.2025
Admin
Texas Military Department
11.2021 - 07.2023
Customer Service Lead
HEB
09.2019 - 06.2020
Associate of Arts - Business
Laredo College
Certification - Project Management
International Bussiness Management Institute
Certificate - Accounting
Laredo College
Certificate - Bookkeeping
Laredo College