Jose Cruz
Washington
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Server
Barcelonawinebar
06.2021 - Current
- Enhanced customer satisfaction by providing efficient and courteous service during busy hours.
- Maintained a clean and organized front-of-house area, ensuring a pleasant dining experience for guests.
- Developed strong knowledge of the menu and ingredients, enabling accurate recommendations for guests with dietary restrictions or allergies.
- Increased repeat business through personalized attention given to each guest''s preferences and requests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Thompson Hospitality
09.2021 - 09.2023
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
No Degree - Business
University of Massachusetts Lowell
Lowell, MASkills
- Safe Food Handling
- Wine knowledge
- Adaptability
- Memory retention
- Foreign language proficiency
- Salesmanship
- Positive attitude
- Upselling
- Menu knowledge
Certification
Techniques of Alcohol Management (TAM), Certified server/seller
Timeline
Server
Thompson Hospitality
09.2021 - 09.2023
Front Server
Barcelonawinebar
06.2021 - Current
No Degree - Business
University of Massachusetts Lowell