Joyce Wong
Plano,TX
Summary
Proven leader and dedicated hospitality professional with a track record of driving customer satisfaction and operational excellence at Kotta Sushi Lounge. Expert in safe food handling and upselling, demonstrated through strategic service management and a commitment to quality. Excelled in team leadership at Siuimagesboutique.myportfolio.com, significantly enhancing productivity and profitability.
Overview
9
9
years of professional experience
Work History
Front Server
Kotta Sushi Lounge
06.2024 - Current
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Server
Hu's Cooking
04.2023 - 02.2024
Server
Tachibana Japanese Restaurant
01.2021 - 03.2023
Photography Studio Manager
Siuimagesboutique.myportfolio.com
02.2016 - 01.2021
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Associate of Arts - Art
CCP of Philadelphia
Philadelphia, PA04.2003
Skills
- Salesmanship
- Table Setting
- Personal grooming
- Safe Food Handling
- Food handling
- Food Safety Standards
- Upselling
- High Energy and Stamina
- Hospitality service expertise
Timeline
Front Server
Kotta Sushi Lounge
06.2024 - Current
Server
Hu's Cooking
04.2023 - 02.2024
Server
Tachibana Japanese Restaurant
01.2021 - 03.2023
Photography Studio Manager
Siuimagesboutique.myportfolio.com
02.2016 - 01.2021
Associate of Arts - Art
CCP of Philadelphia
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