Jose Delgado

• Run walk/drive files to/from field offices/sites
• Basic housekeeping: Picking up trash, sweeping, fridge, shredding paper
• Assist operating access doors and answering phones
• Personal Property Management: Tagging, bagging, sealing, storing, retrieval
• Meal Prep: Heating meals, receiving meals, distribution of food, fill water jugs, provide cups
• Move mattresses, restock conex

• Completed full building and grounds patrols to spot and investigate concerns.
• Directed guests around building and answered accessibility questions.
• Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
• Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
• Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
• Enhanced safety by conducting thorough and regular patrols of the premises.
• Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
• Responded quickly to incidents and assessed active situations for security concerns.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Checked prices for customers and processed items sold by scanning
  barcodes.

• Trained as cashier and provided Back up coverage to provide customers with optimal support.

• Increased sales number % by offering advice on purchases and promoting additional products.
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.