Jose de Vega III
Sacramento,CA
Summary
Results-driven Manager with expertise in the massage therapy industry and a strong focus on inventory management and restocking. Proven ability to train and recruit staff while fostering exceptional customer service. Consistently surpasses sales goals and enhances customer satisfaction through effective upselling strategies.
Overview
18
18
years of professional experience
Work History
Sales Consultant
Shottenkirk Honda of Davis
Davis, CA
11.2024 - Current
- Engaged prospective customers promptly by responding to daily leads within minutes, utilizing calls, texts, and emails to generate sales opportunities
- able to answer calls within one ring to answer all questions that the current customer or potential new customer may have - advise that vehicle is available and sell the appointment to see the vehicle in person
- Facilitated test drives, highlighting key features and benefits of vehicles to prospective buyers.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
General Manager and Retreat Director
Massage Heights Body & Face in North Natomas
11.2021 - 11.2024
- Recruited, hired, trained, and coached 20+ staff on customer service skills, massage therapy & esthetician knowledge, sales, and health & safety standards to enhance service quality.
- Exceeded monthly sales goals by at least 10% through training FOH staff on upselling techniques and developing a featured sales process.
Small Business Inside Sales Team
Consolidated Communications
09.2008 - 01.2024
- Handled inbound calls from new customers to set up small to medium size businesses.
- Conducted interviews to identify customer needs and recommended tailored products and solutions.
- Executed outbound calls to current customers for contract renewals and rate adjustments.
Education
High School -
Florin High School
Sacramento01-1995
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Consumnes River College
Sacramento01-1998
Skills
- Sales Forecasting
- Sales Software
- Interpersonal communication
- Customer relationship management
- Active and engaged
- Time management
- Sales forecasting
- Accounting & Budgeting
- Excellent interpersonal and communication skills
- Positive Team Player
- Client management
- Fun and Energetic – always moving and stay busy
Languages
English
Full Professional
Timeline
Sales Consultant
Shottenkirk Honda of Davis
11.2024 - Current
General Manager and Retreat Director
Massage Heights Body & Face in North Natomas
11.2021 - 11.2024
Small Business Inside Sales Team
Consolidated Communications
09.2008 - 01.2024
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Consumnes River College
High School -
Florin High School