Jose Diaz
Richardson,TX
Summary
Dedicated sales associate with proven expertise in enhancing customer experiences, team collaboration, and inventory management. Committed to streamlining operations and maintaining safety compliance.
Overview
8
8
years of professional experience
Work History
Sales Associate
Shearer Supply LLC
Carrollton, Texas
10.2022 - Current
- Assisted customers in selecting products that meet their needs.
- Processed transactions accurately at the cash register.
- Handled customer inquiries and resolved issues promptly.
- Handled customer complaints in a professional manner.
- Collaborated with team members to enhance customer service experience.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained store cleanliness and organized merchandise displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
Warehouse Lead
Reece
Carrollton, Texas
10.2020 - 11.2023
- Led daily warehouse operations ensuring efficient workflow and safety compliance.
- Managed inventory levels and maintained accurate stock records.
- Trained new team members on best practices and safety protocols.
- Operated material handling equipment to transport goods within the facility.
- Collaborated with cross-functional teams to streamline logistics operations.
- Loaded and unloaded trailers with care and efficiency.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Staged and sorted products for loading.
- Performed cycle counts to verify physical stock against system-generated data.
- Removed damaged products from outgoing shipments during final inspections.
HVAC Technician
Breathe Pure
The Colony, Texas
08.2018 - 09.2020
- Diagnosed HVAC system issues using advanced diagnostic tools.
- Repaired and maintained heating and cooling systems for residential clients.
- Installed new HVAC units following industry safety standards.
- Conducted routine maintenance checks to ensure system efficiency.
- Collaborated with team members on complex installation projects.
- Managed inventory of parts and supplies for efficient operations.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
Education
HVAC Trade School - Facility Maintenance
Remington College
Garland, TX10-2017
High School Diploma -
Berkner High School
Richards, TX07-2015
Skills
- Customer service
- Visual merchandising
- Inventory management
- Sales forecasting
- Product knowledge
- Team collaboration
- Problem solving
- Relationship building
- Time management
- Conflict resolution
- Adaptability
- Sales expertise
- Cash handling
- Customer engagement
- Retail store operations
- Problem-solving skills
- Policy and procedure adherence
- B2B sales and customer service
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Shearer Supply LLC
10.2022 - Current
Warehouse Lead
Reece
10.2020 - 11.2023
HVAC Technician
Breathe Pure
08.2018 - 09.2020
HVAC Trade School - Facility Maintenance
Remington College
High School Diploma -
Berkner High School