Jose Duran
Peoria,AZ
Summary
Results-driven Data Center Operations Technician with extensive experience at E2 Optics, specializing in structured cabling and vendor coordination. Proven ability to enhance client satisfaction through effective teamwork and problem-solving. Demonstrated expertise in hardware installation and strong communication skills, ensuring timely project completion and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Center Operations Technician 3
E2 Optics
Phoenix, AZ
05.2024 - Current
- Arranged and installed hardware including shelves, power strips, rails, servers and switches.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Dressed and labeled cables for easy identification and traceability.
- Identified and reported problem devices and replaced defective parts.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Coordinated with vendors to ensure timely delivery and installation of data center equipment, avoiding project delays.
- Lead a team to work with Microsoft installing hoses and doing Callan fills and collaborated with other vendors on this new task
Data Center Technician
Direct Line
Phoenix, AZ
04.2023 - 05.2024
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
Data Technician
IES Communications
Phoenix, AZ
08.2018 - 03.2023
- Ensured timely completion of projects with strong time management and prioritization skills.
- Assisted in designing and implementing custom data solutions tailored to client needs.
- Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.
- Implemented effective backup strategies, safeguarding valuable information from potential loss or corruption.
- Developed strong working relationships with clients, collaborating closely to gather requirements and provide customized services meeting their specific needs.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
- Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
- Fostered strong professional relationships with clients by consistently delivering high-quality fiber optic services.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Education
South Mountain High School
Phoenix, AZ2011
Skills
- Data center infrastructure
- System monitoring
- Security protocols
- Vendor coordination
- Structured cabling
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Hardware installation
- Adaptability
- Professional demeanor
Certification
Splice certified through corning
Languages
Spanish
Native or Bilingual
Timeline
Data Center Operations Technician 3
E2 Optics
05.2024 - Current
Data Center Technician
Direct Line
04.2023 - 05.2024
Data Technician
IES Communications
08.2018 - 03.2023
South Mountain High School