Jose Echezarreta
Miami,FL
Summary
Experienced Service Advisor/Assistant Manager with background in facilitating customer service operations and boosting client satisfaction. Possess strong skills in communication, problem-solving, and multitasking to ensure smooth dealership processes. Notable ability to build positive relationships with customers and foster loyalty through trust and transparency. Significant contributions include streamlining service procedures for increased efficiency.
Overview
14
14
years of professional experience
Work History
Service Advisor/Assistant Manager
Bomnin Chevrolet
Miami, Florida
03.2020 - Current
- 2-Time General Motors Mark of Excellence winner
- Assisted customers with vehicle service inquiries and scheduling appointments.
- Provided detailed explanations of service recommendations and repairs to customers.
- Coordinated with technicians to ensure timely completion of vehicle services.
- Maintained accurate records of customer interactions and service history.
- Educated customers on maintenance best practices to prolong vehicle lifespan.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
Rental Manager
Bomnin Chevrolet
Miami, FL
04.2019 - 03.2020
- Managed rental agreements and ensured compliance with company policies.
- Coordinated property maintenance and resolved tenant issues promptly.
- Trained staff on rental procedures and customer service best practices.
- Maintained accurate records of rental transactions and tenant interactions.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Supervised staff members responsible for collecting rents from tenants each month.
Rental Associate
Bomnin Chevrolet
09.2018 - 04.2019
- Assisted customers in selecting rental vehicles based on their needs.
- Processed rental agreements and conducted vehicle inspections prior to customer pickup.
- Maintained accurate records of vehicle inventory and availability for efficient operations.
- Coordinated vehicle returns and ensured cleanliness and readiness for next rentals.
- Educated customers on rental policies, procedures, and vehicle features during transactions.
- Collaborated with management to streamline processes and improve overall rental efficiency.
- Performed daily audits of fleet inventory levels and reported any irregularities to management team.
Service Porter
Bomnin Chevrolet
Miami, FL
08.2016 - 09.2018
- Maintained cleanliness of service areas and equipment throughout the facility.
- Assisted customers with inquiries and provided exceptional service at all times.
- Organized and stocked supplies to ensure efficient workflow in service areas.
- Coordinated vehicle movements to optimize space and improve operational efficiency.
- Provided transport for customers and dealership personnel
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
Car Porter
Tropical Chevrolet
Miami, FL
11.2013 - 08.2016
- Parked vehicles in designated areas efficiently and safely.
- Assisted customers with vehicle retrieval and inquiries promptly.
- Maintained cleanliness of the parking lot and showroom areas regularly.
- Conducted routine inspections of vehicles for damage or maintenance needs.
- Coordinated with service department to ensure timely vehicle readiness.
- Managed key control system for secure vehicle access and tracking.
- Supported sales team by preparing vehicles for display and test drives.
- Fueled vehicles and checked tires for proper inflation prior to test drives.
- Conducted surveillance of lot to maintain safety of customer and dealership vehicles.
Pet Care Lead
PetSmart
Miami, FL
02.2012 - 11.2013
- Provided excellent customer service to pet owners and their pets.
- Assisted in maintaining a clean and organized store environment.
- Handled cash transactions and processed customer purchases accurately.
- Stocked shelves with pet supplies and ensured proper product placement.
- Monitored the health and safety of pets in the store daily.
- Supported pet adoptions by educating customers on care requirements.
- Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
- Answered phone calls from customers regarding their pet's needs or concerns.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
Education
Associate of Science - Pharmaceutical Medicine
Miami Dade College
Miami, FL01-2014
Skills
- Relationship management
- Team collaboration
- Efficiency improvement
- Problem solving
- Effective communication
- Attention to detail
- Training staff
- Time management
- Strong organization
- Excellent communication
- Workflow management
Timeline
Service Advisor/Assistant Manager
Bomnin Chevrolet
03.2020 - Current
Rental Manager
Bomnin Chevrolet
04.2019 - 03.2020
Rental Associate
Bomnin Chevrolet
09.2018 - 04.2019
Service Porter
Bomnin Chevrolet
08.2016 - 09.2018
Car Porter
Tropical Chevrolet
11.2013 - 08.2016
Pet Care Lead
PetSmart
02.2012 - 11.2013
Associate of Science - Pharmaceutical Medicine
Miami Dade College