Jose Eleazar Castillo
Katy
Summary
Results-driven professional with over five years of workforce experience and current expertise as an Operations Manager. Recently completed an Information Technology Security and Administration program, earning a few certifications and continuing the necessary certifications that would strengthen a solid foundation in IT systems, security, and administrative support. Known as a self-starter with strong problem-solving skills, a proactive mindset, and a strong desire to continue learning and advancing in a technology-focused career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
CVS Pharmacy
Katy, TX
10.2022 - Current
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Led cross-functional teams to implement operational improvements, increasing overall efficiency in store operations.
- Managed scheduling and workforce allocation, ensuring adequate staffing levels during peak business hours.
- Analyzed sales data and customer feedback to optimize product placement and merchandising strategies.
- Fostered a culture of continuous improvement by mentoring team members on best practices in operations management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Experience with troubleshooting Office systems, Kodak printer systems, and Toshiba self-service systems.
- Experience with management, and streamlined inventory in the photo department
Pharmacy Technician Trainee
CVS Pharmacy
Katy, TX
03.2024 - 02.2025
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed inventory control, ensuring medications were stocked and organized.
- Processed insurance claims, verifying patient eligibility and coverage details.
- Provided excellent customer service by addressing patient inquiries and concerns.
- Maintained cleanliness and safety standards in pharmacy work area.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
Retail Associate
Big Lots
Katy, TX
02.2021 - 10.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer service.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Collaborated with team members to restock shelves promptly and effectively.
- Trained new associates on store policies, procedures, and best practices for customer service.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Amazon Fulfillment Center Warehouse Associate
Amazon
Houston, TX
07.2020 - 04.2021
- Packaged products according to specifications, ensuring quality control standards were met.
- Implemented organizational strategies to optimize storage space and improve workflow efficiency.
- Adapted quickly to changing priorities in a fast-paced environment, maintaining productivity levels.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 80 pounds.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Maintained clean, orderly work environment free of hazards.
Education
High School Diploma -
Cypress Lakes High School
Katy05-2021
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Inventory management
- Workflow optimization
- Azure Applications
- Microsoft, Macintosh, Linux Operating systems
- Computer skills
- Software experience
- Networking background
- Basic typing skills
- Fluent bilingualism
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Promoted to Operations Manager after 1 1/2 years with the company.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Information Technology Security and Administration Program Certificate
- Microsoft Azure Certificate
- Microsoft Azure AI Certificate
- Linux LPI Essentials Certificate
- CompTIA A + (Currently working on)
- CompTIA Network + (Currently working on)
- CompTIA Security + (Currently working on)
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician Trainee
CVS Pharmacy
03.2024 - 02.2025
Operations Manager
CVS Pharmacy
10.2022 - Current
Retail Associate
Big Lots
02.2021 - 10.2022
Amazon Fulfillment Center Warehouse Associate
Amazon
07.2020 - 04.2021
High School Diploma -
Cypress Lakes High School