Jose Elias Rosas
Santa Maria,CA
Summary
Proven mechanic and service advisor at Big Brand Tire & Service, adept in vehicle assessment and service recommendations, enhancing customer satisfaction and bottom line. Skilled in mechanical aptitude and conflict resolution, successfully trained team members, and reduced process inconsistencies, ensuring high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Service Advisor and Mechanic
Big Brand Tire & Service
03.2023 - Current
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
Mechanic
Big Brand Tire & Service
02.2018 - 03.2023
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed preventative maintenance oil changes, engine tune-ups, and brake jobs to preserve performance and reliability of vehicles.
- Utilized alignment equipment and wheel-balancing machines to align wheels and steering mechanisms of automobiles.
- Investigated customer complaints to identify cause of malfunctions.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Tire Technician
Big Brand Tire & Service
09.2017 - 02.2018
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
- Used shop machinery to balance tires and align vehicles for optimal performance.
Education
High School Diploma -
Pioneer Valley High School
Santa Maria, CA06.2012
Skills
- Service Estimates
- Mechanical Aptitude
- Service Recommendations
- Vehicle assessment
- Documentation And Reporting
- Strong Work Ethic
- Conflict Resolution
- Listening Skills
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Service Advisor and Mechanic
Big Brand Tire & Service
03.2023 - Current
Mechanic
Big Brand Tire & Service
02.2018 - 03.2023
Tire Technician
Big Brand Tire & Service
09.2017 - 02.2018
High School Diploma -
Pioneer Valley High School
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