Jose Espinoza
Las Vegas ,Nevada
Summary
Dedicated professional with a proven track record at Southpoint Hotel and Casino, excelling in high-volume dining and bilingual customer service. Demonstrated ability to enhance guest satisfaction and operational efficiency through expert food handling safety and effective team communication. Skilled in POS system operations and fluent in English & Spanish, consistently delivering superior service and dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Server
Southpoint Hotel and Casino
Las Vegas, NV
05.2022 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Delivered prompt and courteous food service to elevate customer satisfaction.
Buss Person
Southpiont Hotel and Casino
Las Vegas, NV
07.2017 - 05.2022
- Optimized table turnover rates by swiftly removing used dishware, wiping down surfaces, and setting up for new guests.
- Enhanced customer satisfaction by promptly clearing and resetting tables after guests'' departure.
- Improved operational efficiency through effective communication with fellow team members regarding guest needs and potential issues.
- Boosted customer satisfaction through attentive listening and prompt resolution of any concerns or requests.
Education
Spring Valley Highschool
Las Vegas, NVSkills
POS system operations
Food and beverage service
Food handling safety
High volume dining
Order accuracy
Dining customer service
Bilingual (English & Spanish)
Soldering
Accomplishments
2021 Employee of the month in customer service
Certification
• TracPipe training card Certification
• Viega Pex system installation certification
Timeline
Food Server
Southpoint Hotel and Casino
05.2022 - Current
Buss Person
Southpiont Hotel and Casino
07.2017 - 05.2022
Spring Valley Highschool