Jose Espinoza
Laredo,TX
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Laredo Country Club. Proven ability to enhance guest satisfaction through effective communication and memory retention, while managing cash handling and inventory. Recognized for fostering positive guest interactions and supporting team collaboration in high-pressure environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Server and Bartender
Laredo Country Club
Laredo, TX
01.2023 - 09.2025
- Managed table assignments and ensured timely service for optimal dining experience.
- Coordinated with culinary staff to ensure precise order fulfillment.
- Maintained cleanliness and organization of dining areas to uphold club standards.
- Assisted in inventory management, monitoring supplies for efficient operations.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Setups Crew Member
Laredo Country Club
Laredo, TX
2023 - 09.2025
- Coordinated equipment logistics to optimize workflow and minimize delays during setup processes.
- Trained new crew members on operational procedures, enhancing team efficiency and performance.
- Monitored inventory levels, assisting in restocking supplies to maintain readiness for upcoming events.
- Operated machinery for setup and breakdown of events, ensuring compliance with safety standards.
- Collaborated with event coordinators to ensure all setups met specific client requirements and expectations.
- Erected and set up vendor tents and booths by connecting and inserting tent poles, staking poles into ground and repositioning tent.
- Efficiently disassembled event spaces after completion ensuring venues were restored back into their original state promptly.
- Maintained high-quality standards in each task performed, ensuring clients' expectations were exceeded.
- Inventoried and examined rented items after events to document and locate damaged items.
- Unloaded equipment from trucks to move equipment and materials into staging areas.
- Demonstrated adaptability by quickly adjusting to last-minute changes or additions to event plans.
- Managed multiple projects simultaneously while maintaining attention to detail, ensuring flawless execution of each event setup.
- Maximized use of resources through proper inventory management, reducing waste and minimizing costs.
- Reduced setup time with effective communication within the team, streamlining task delegation.
- Consistently met deadlines for event setups, contributing to overall success of every function.
- Assisted in the successful execution of large-scale events by working closely with event coordinators and other crew members.
- Streamlined workflow processes by developing standard operating procedures for setup crews, improving overall performance.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Assembled products according to changing daily work orders and specific customer needs.
Education
Associate of Science - Nursing
Laredo College
Laredo, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Team collaboration
- Food safety practices
- Beverage preparation
- Inventory management
- Foreign language proficiency
- Food and beverage pairings
- Order delivery practices
- Multitasking and organization
- Point of sale (POS) system operations
- Calm demeanor
- Team member support
- Positive guest interactions
- Team player
- Warm and friendly
- Multitasking Abilities
- High energy and stamina
- Cool under pressure
- Excellent communication
Certification
CPR
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Server and Bartender
Laredo Country Club
01.2023 - 09.2025
Setups Crew Member
Laredo Country Club
2023 - 09.2025
Associate of Science - Nursing
Laredo College