Jose Figueroa
North Richland Hills
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
9
9
years of professional experience
Work History
Bank Customer Service Representative
Plains capital bank
Irving
05.2021 - Current
- Reviewed all paperwork associated with each transaction prior to approving it for processing.
- Created reports summarizing daily transactions for review by senior management staff.
- Cashed checks and paid out money after verifying correct signatures.
- Worked as a live teller through the PTM (camera call through the atm machines)
Call Center Representative
Wells Fargo
Southlake
03.2020 - 03.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained accurate records of customer interactions for future reference.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Shift Lead Manager
Walgreens
North Richland Hills
03.2016 - 04.2020
- Prepared operations data to produce comprehensive reports to management.
- Planned and developed new operation processes to innovate and stay competitive.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
High School Diploma -
Richland High School
North Richland Hills, TX05-2013
Skills
- Transaction processing
- Cash handling
- Data entry
- Conflict resolution
- Effective communication
- Time management
- Team leadership
- Problem solving
- Attention to detail
- Customer service
- Spanish speaking
- Adaptability
- Bank deposits
- Multitasking capacity
- Financial reporting
- Communication skills
Languages
Spanish
Native/ Bilingual
Timeline
Bank Customer Service Representative
Plains capital bank
05.2021 - Current
Call Center Representative
Wells Fargo
03.2020 - 03.2022
Shift Lead Manager
Walgreens
03.2016 - 04.2020
High School Diploma -
Richland High School