Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jose Fombellida

Miami

Summary

Dynamic Wine Specialist with a proven track record at Total Wine & More, excelling in wine tasting events and staff training. Enhanced sales revenue through innovative promotional strategies and exceptional customer service, fostering a loyal clientele. Expertise in wine flavor profiling and a commitment to team collaboration drive success in every endeavor.

Experienced with delivering exceptional customer service in fast-paced bar settings. Utilizes strong multitasking abilities to manage orders and maintain welcoming environment. Track record of effective communication and teamwork, ensuring positive guest experience.

Overview

11
11
years of professional experience

Work History

Wine Specialist

Total Wine & More
11.2020 - Current
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Set up wine tastings to bring in business and promote special offerings.
  • Implemented new promotional strategies, dramatically increasing business.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Developed a loyal customer base through exceptional service, fostering repeat business and word-of-mouth referrals.
  • Increased sales revenue by conducting engaging in-store wine tastings and educational events for customers.

Welding Foreman

Local Union 272
01.2015 - 12.2019
  • Managed inventory levels of consumables such as electrodes, gas cylinders, and filler materials to ensure seamless operation at all times.
  • Optimized material utilization by carefully planning cuts and joint placements, reducing waste and lowering overall project costs.
  • Implemented process improvements that increased efficiency without compromising safety or quality standards.
  • Mentored junior welders, contributing to their professional development and skill enhancement.
  • Led daily toolbox talks with the welding team, reinforcing key safety messages and updating staff on any changes in project scope or objectives.
  • Fostered a positive work environment through effective team-building initiatives and open communication channels.

Pet Store Clerk

Pet Supermarket Inc.
10.2014 - 12.2015
  • Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
  • Contributed to a positive team atmosphere by working collaboratively with coworkers to complete tasks efficiently and maintain a well-organized store.
  • Maintained a clean and inviting store environment for customers by performing daily cleaning tasks and restocking shelves as needed.
  • Provided personalized service to customers by recommending products tailored to their individual pet''s needs, leading to increased customer loyalty.
  • Assisted customers in finding the perfect pet for their needs by sharing expert knowledge about various breeds, species, and temperaments.

Education

G. Holmes Braddock Senior High
Miami, FL
06-2015

Skills

  • Wine tasting expertise
  • Wine production process
  • Wine service etiquette
  • Wine list creation
  • Wine flavor profiling
  • Wine sales experience
  • Wine event planning
  • Wine staff training
  • Food and wine pairing
  • Wine tasting events

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 8+ staff members.
  • Achieved bigger wine classes through effectively helping with advertising.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Wine Specialist

Total Wine & More
11.2020 - Current

Welding Foreman

Local Union 272
01.2015 - 12.2019

Pet Store Clerk

Pet Supermarket Inc.
10.2014 - 12.2015

G. Holmes Braddock Senior High

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