Jose Garcia Pagan
Summerfield
Summary
High-performing Assistant Manager and top salesperson with proven success in driving revenue, leading teams, and managing operations. Recognized for achieving the highest sales across 16 locations, increasing membership capture rates, and training staff to exceed performance goals.
Strong background in customer service, operations management, and team leadership.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Mr. Clean Car Wash
Oxford, FL
07.2025 - Current
- Assisted in managing daily operations to enhance customer satisfaction and service efficiency.
- Trained new staff on car wash procedures and customer service standards.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Monitored inventory levels and placed orders for cleaning supplies as needed.
- Resolved customer inquiries and complaints to maintain positive relationships.
- Conducted regular quality checks to ensure service standards were consistently met.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Pet Groomer
Canine Design
Ocala, FL
01.2025 - 07.2025
- Performed grooming services including bathing, brushing, and nail trimming for various dog breeds.
- Maintained cleanliness and organization of grooming tools and workstations to ensure efficient operations.
- Assisted in evaluating dogs' coat conditions and recommending appropriate grooming treatments to clients.
- Developed strong relationships with pet owners through effective communication and exceptional customer service.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled cash management, including balancing drawers at the end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
Loader
Fedex
Ocala, FL
10.2023 - 01.2025
- Operated material handling equipment to load and unload freight efficiently.
- Ensured compliance with safety protocols during loading operations.
- Assisted team in optimizing loading processes for improved turnaround times.
- Conducted routine inspections of loading equipment for maintenance needs.
- Trained new hires on safe loading techniques and operational procedures.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
- Collaborated with team members to maintain efficient workflow.
Customer Service Representative
Walmart
Summerfield, FL
02.2021 - 10.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selections, ensuring a positive shopping experience.
- Collaborated with team members to streamline workflow and improve response times.
- Organized and maintained stock levels to ensure efficient product availability.
- Monitored product expiration dates, ensuring compliance with safety standards.
- Collaborated with team members to optimize inventory placement and accessibility.
- Coordinated picking and packing operations for timely order fulfillment.
- Oversaw quality control checks to maintain product standards and reduce customer complaints.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Maintained organized cash register area to enhance workflow and customer experience.
- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
Education
High School Diploma -
Belleview High School
Belleview, FLSkills
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Workload management
Timeline
Assistant Manager
Mr. Clean Car Wash
07.2025 - Current
Pet Groomer
Canine Design
01.2025 - 07.2025
Loader
Fedex
10.2023 - 01.2025
Customer Service Representative
Walmart
02.2021 - 10.2023
High School Diploma -
Belleview High School