Jose Garcia
Reseda,CA
Summary
I am a assiduous and tactile individual who constantly evaluates their quality of work. My career has provided me interpersonal and empathetic interactions thus giving me the ability to adapt so that I may cater my skills to my clientele.
Overview
7
7
years of professional experience
Work History
Service Manager
Goodyear Auto Service Center
Glendale, AZ
07.2021 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Reviewed inventory levels and ordered supplies to keep products in stock.
Technician
Keyes Lexus
Van Nuys, CA
03.2018 - 07.2021
- Worked alongside technicians providing regular service, troubleshooting and upgrading equipment.
- Operated shop equipment and mechanic's tools safely to prevent damage.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
Assistant Store Manager
Valvoline Instant Oil Change
Woodland Hills, CA
02.2017 - 03.2018
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education
Certificate of Completion of Automotive Technology - Automotive Technology
North Valley Occupational Center - Aviation Center
Mission Hills, CA03.2018
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA05.2014
Skills
- People Skills
- Relationship Building
- Planning & Organizing
- Reliable & Trustworthy
- Team Management
- Critical Thinking
Languages
English
Professional
Spanish
Limited
Timeline
Service Manager
Goodyear Auto Service Center
07.2021 - Current
Technician
Keyes Lexus
03.2018 - 07.2021
Assistant Store Manager
Valvoline Instant Oil Change
02.2017 - 03.2018
Certificate of Completion of Automotive Technology - Automotive Technology
North Valley Occupational Center - Aviation Center
High School Diploma -
Birmingham Community Charter High School
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