Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Garcia

Las Vegas,NV

Summary

Dynamic hospitality professional with exceptional customer service skills, where I enhanced guest experiences through attentive service and effective multitasking. Proven ability to increase sales through upselling and maintain high-quality standards, ensuring a welcoming atmosphere and fostering strong guest relationships. Reliable and responsible team player dedicated to excellence.

Overview

14
14
years of professional experience

Work History

Server

Maggianos
12.2024 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server

Palate
05.2024 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Basilico Ristorante Italiano
02.2023 - 12.2024
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server/Captain

Al Solito Posto
06.2021 - 09.2022


  • Collaborated with management to develop strategies for increasing repeat business from satisfied customers.
  • Coordinated seamless transitions between courses by efficiently clearing dishes while minimizing disruption to diners'' conversations.
  • Evaluated server performance regularly, providing constructive feedback for continuous improvement.

Massage Therapist

Sahra Spa Cosmopolitan
06.2011 - 03.2019
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Education

Associate of Science - Criminal Justice

CSN
Las Vegas, NV
06.2022

Massage Therapy - Massage Therapy

Humanities Center
Pinellas Park, FL
08.2004

Skills

  • Exceptional customer service
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Quality Control
  • Dining area maintenance
  • Food and beverage pairing
  • Reliable and Responsible

Timeline

Server

Maggianos
12.2024 - Current

Server

Palate
05.2024 - 12.2024

Server

Basilico Ristorante Italiano
02.2023 - 12.2024

Server/Captain

Al Solito Posto
06.2021 - 09.2022

Massage Therapist

Sahra Spa Cosmopolitan
06.2011 - 03.2019

Associate of Science - Criminal Justice

CSN

Massage Therapy - Massage Therapy

Humanities Center

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