Jose Gomez Ortega
Longview,Texas
Summary
Results-driven Area Manager with a proven track record in operations management, sales growth, and team development. Skilled in building high-performing teams, improving customer satisfaction, and achieving consistent performance results across multiple locations. Brings five years of retail management experience and three years of multi-unit management.
Overview
5
5
years of professional experience
Work History
Area Manager II
Valvoline Instant Oil Change
Longview, Texas
03.2025 - Current
- Currently oversee daily operations across 9 locations to ensure efficient service delivery and customer satisfaction in Longview, Marshall, Texarkana, and Tyler.
- Increased OCPD vs. plan by 0.4% and vs. prior year by 1.1 OCPD.
- Increased net sales vs. plan by $324,063 and increased vs. prior year by 10.2%.
- Increased core non-oil change revenue YoY by $2.23 and ticket average by $3.55 vs. Plan by reinforcing behaviors and implementing company initiatives.
- Developed and promoted 5 R1 ASCM IIs in FY2026
- Developed and promoted 4 R1 ASCM IIs in FY2025
- Developed and promoted four Service Center Manager IIs
- Developed Alex Rodriguez and Zachary Rice to Area Managers.
- Supplied talent and mentored peer AMs to strengthen operational performance across the market.
- Participated in the New to File guest pilot
- Promoted to Area Manager II by being the consistent top performing Area Manager within the market.
Area Manager
Valvoline Instant Oil Change
Bossier City, Louisiana
06.2023 - 03.2025
- Oversaw daily operations across 8 locations to ensure efficient service delivery and customer satisfaction.
- Managed staff training programs, enhancing service skills and product knowledge across teams.
- Developed and promoted six Service Center Managers within.
- Conducted performance evaluations, identifying employee effectiveness and development needs for targeted improvement.
- Increased ticket average performance by reinforcing positive behaviors and aligning with company initiatives.
- Opened acquisition store 070195 in Bossier City, La.
- Led an Ambassador Team in the Amarillo, Texas Stores Acquisition.
Service Center Manager II
Valvoline Instant Oil Change
Tyler, Texas
09.2021 - 06.2023
- Maintained expectations from prior role.
- Provided one-on-one mentoring to enhance business skills and confidence.
- Participated in Move-The-Store Forward at multiple locations across the market.
- Developed and promoted four Service Center Managers, including one who advanced into a successful Area Manager role.
- Delivered consistent OCPD growth and profit to plan through customer satisfaction and retention.
- Attended the National Oilympics Competition in Houston, Texas.
- Part of the Ambassador Team for the Indiana Stores Acquisition.
- Received recognition as Service Center Manager of the Year for FY2022.
Education
High School Diploma -
Robert E. Lee High School
Tyler06-2015
Skills
- Operations management
- Sales growth
- Customer experience
- Team development
- Mentorship
- Conflict resolution
- Adaptable planning
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Area Manager II
Valvoline Instant Oil Change
03.2025 - Current
Area Manager
Valvoline Instant Oil Change
06.2023 - 03.2025
Service Center Manager II
Valvoline Instant Oil Change
09.2021 - 06.2023
High School Diploma -
Robert E. Lee High School